Job Description

Job Title:

IT Support Specialist

Location:

Onsite

Type:

12-Month Contract (Possible Extension)

Compensation:

Competitive Pay

About Stefanini

Stefanini is a global leader in IT services, offering comprehensive solutions in application development, IT infrastructure outsourcing, systems integration, consulting, and strategic staffing. Serving Fortune 1000 enterprises worldwide, we operate with over 25,000 employees across 77 offices in 40 countries, spanning the Americas, Europe, Africa, Australia, and Asia.

Role Overview

As an IT Deskside Support Technician, you will provide hands-on technical support for a large corporate environment. This includes supporting desktops, laptops (Windows and Mac), mobile devices, printers, peripherals, and basic networking and server equipment. You'll play a key role in maintaining smooth IT operations, ensuring prompt issue resolution and excellent customer service.

Key Responsibilities

Deliver onsite IT support for desktops, laptops (Windows 10/11, Mac), and related hardware. Provide troubleshooting and support for mobile devices, printers, scanners, wireless, and VPN. Perform IMAC (Install/Move/Add/Change) activities for IT equipment. Maintain and repair IT equipment, manage spare parts, and inventory assets. Research, diagnose, and resolve hardware and software issues using ticketing tools. Backup, restore, and migrate user data as needed. Offer "Smart Hands" support for networking, server, and telecommunications systems. Provide Executive-level support when required. Support remote users and multiple client locations as needed. Maintain documentation, system configurations, and update knowledge base articles. Participate in after-hours or on-call support rotation. Assist in user and group administration within Office 365 and SharePoint Online. Contribute to IT documentation, process improvements, and technology bulletins. Liaise with internal teams, vendors, and stakeholders to resolve issues within SLAs. Other duties as assigned by management.

Qualifications

Required:

Minimum 3 years' experience in a similar deskside/desktop/end-user support role, ideally in a large or complex organization. Proven expertise with Windows and Mac OS, Microsoft Office Suite, PC hardware, printers, AV conferencing systems, and smartphones. Experience with Office 365 and SharePoint Online administration. Familiarity with ticketing systems and incident management processes. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication. High level of professionalism and customer service orientation. Ability to multitask, prioritize, and work independently with minimal supervision. Capable of lifting up to 50 lbs and standing/walking for extended periods. High School Diploma (required). Valid Driver's License.

Preferred:

A+ Certification, Microsoft Certified Professional (MCP), ITIL Foundations, or Lean Six Sigma certification. Experience supporting remote facilities and users. Experience in technology support for events. Advanced skills with MS Office (Word, Excel, PowerPoint). Experience with asset management and software licensing.

Desired Attributes

Positive, proactive attitude even under pressure. Strong interpersonal skills and ability to build relationships with stakeholders. Adaptability to changing environments and technologies. Collaborative team player, but able to work independently. Willingness to learn and grow with new technologies.
Job Type: Full-time

Pay: $32.00-$35.00 per hour

Schedule:

8 hour shift Monday to Friday
Ability to commute/relocate:

Toronto, ON M6K 3E3: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please provide years of experience for the following:
- hardware, software, and network support:
- Ticketing systems:
- MacOS and Mobile Device Management:

Work Location: In person