Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes \xe2\x80\xa6 because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can\'t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD\'s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on ensuring teams are utilizing processes using industry best practices, technical planning, integration, system analysis design, support maintenance and more. this role is responsible for IT change management and Application maintenance and governance management. This role is responsible for developing meaningful and effective relationships with our business as well as technology partners within the team as well as the larger organization.

There\'s room to grow in all of it.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• Graduate Degree Preferred.
• 7+ years relevant experience.
• ITIL , COBIT , CSAM certification all considered an asset
• Ability to work independently as a senior lead on a diverse range of tasks or operational solutions support, assignments are highly complex and multi-faceted.
• Ability to monitor, coach, and educate a small team.
• Excellent subject matter expertise (in multiple areas) and strong consulting skills for your work with clients, team, and/or project team on all aspects of operational support/solutions.
• Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Willingness to work effectively as a team, helping others to resolve critical service issues
• Interest and drive to gain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions.

Hours

37.5

Job Details

About This Role

We are looking for someone to provide expert advice and lead in system and applications maintenance and governance planning, currency, performance, availability, integration, operations and/or release and deployment management. This person will lead a team of Technology asset owners and be accountable to ensure the regular maintenance of the Application are performed. This will include but is not limited to ensure all control standards are met, regular patching has been completed, application compliance scans are complete and address any defects, and application book of record is accurate and attested to.

Meaningful work is fueled by meaningful performance and career development conversations with your manager
Here\'s some of what you may be asked to perform:

• \xe2\x80\xa2 Apply industry best practices to put a standard support model and processes into practice.

• Oversee incident investigations to find root causes, then put high-quality remediation plans into action.
• Oversee risk items ensure that risks are address
• Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends.
• Partner with the Application Subject Matter experts to ensure that all activities are completed on time.
• Partner with the Application Subject matter experts to ensure that the Currency concerns for the Application and Infrastructure are addressed.
• Partner with the Application Project teams to be aware of the new products being introduced. Ensure they are following standards and raise concerns where applicable, work closely with our 1B partners to ensure proper risk treatment is performed where needed.
• Partner with our Application Subject matter experts to ensure they have completed Application tests, debug, and performance analyze and document environment components.
• Work with Subject matter experts to ensure they are performing the troubleshooting of initial failures, and that they are working to resolve them within agreed up to timelines to ensure nothing turns red. And communicate to all invested parties.
• Huddle with business leaders, technology professionals, vendors, and outsourced partners to assess project viability, priority, ongoing maintenance and communications effectiveness.
• Integrate technical solutions with the business environment, be aware of systems interdependencies and reusability, focus on seamless delivery.
• Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.
• Review, enforce and influence standards and quality metrics.
• Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results.
• Comply with both disaster and business recovery plans (and help define, review and test them).
• Respect TD\'s technology delivery practices, standards, project management disciplines.
• Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents.
• Identify opportunities and put forward ideas to support cost effectiveness.
• May contribute to third-party contract negotiations.

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Business Line

Corporate

Job Category - Primary

Technology Solutions

Job Category(s)

Technology Solutions

Job Family

IT Application Support

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

TD Bank