Job Description

Position Title:

IT Support Specialist

Immediate Supervisor:

VP - IT

COMPANY

Nicholson Manufacturing Ltd. is the leading manufacturer of log debarkers, log loaders and yarders. Our equipment is used around the globe in forests, sawmills, OSB and plywood mills, and pulp mills. Established in 1948 the company operates facilities in Sidney, BC and Pell City, Alabama. The 110,000 square foot Sidney facility is a modern and complete machining, fabrication and assembly shop that builds new equipment and supports aftermarket sales and service. Production is supported by an on-site, industry-leading team of R&D engineers. Nicholson focuses on continuous improvement of its people, products and processes. Employees are empowered and accountable with opportunities to learn and grow in a safe environment.

The Opportunity

We are seeking a skilled and experienced

IT Support Specialist

to join our dynamic team. As an IT Support Specialist you will be taking on most of the day-to-day IT support issues, providing On-Site support for Nicholson Manufacturing based in Sidney BC as well as remote support for a sister division based in Surrey, BC. You'll also be helping the IT manager and Systems Administrator maintain and improve the network and server infrastructure.

Essential Duties & Responsibilities

Provide personal day-to-day support to all employees in person and via a ticketing system. Set-up new workstations including monitors, phones, software and hardware. Take ownership of end user devices by performance monitoring, installing or updating software and performing other maintenance tasks. Analyze, troubleshoot and resolve issues with workstations, printers, servers or network devices. Update and expand on internal documentation. Take control of small projects to provide new services within the environment. Help maintain a stable and secure infrastructure. Other duties as defined by the IT manager and Systems Administrator.

Skills

3-year degree in Computer Science. Self Starter is a must. Telephony experience. 3 years minimum working experience. Experience with Windows operating systems. Understanding of a domain and its services (AD, DHCP, DNS, Group Policy). Understanding of networking and server virtualization. Understanding of cloud-based services and applications (O365, Azure, ...). Excellent at documenting assets, configurations and processes. Enjoys being proactive and taking initiative. Problem solver. Great at learning new skills.

Optimal Traits

Proactive approach to user service. Confidence without ego. A glass-half-full type - a positive attitude takes you places. Focused on every detail because you get the big picture. Eager to question things - there is opportunity in questions. Accountable, even when that means highlighting a mistake. Eager to make those around you better. Always up for a challenge. Passionate about IT. Thrives on multitasking.
We offer a competitive salary and benefits package.

Qualified applicants are encouraged to apply in confidence with a covering letter and resume to fadi.younes@kadant.com.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

No phone calls please.

No agents please.
Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care On-site parking RRSP match Vision care Work from home
Ability to commute/relocate:

Sidney, BC V8L 4K4: reliably commute or plan to relocate before starting work (required)
Experience:

IT support: 3 years (required)
Location:

Sidney, BC V8L 4K4 (preferred)
Work Location: Hybrid remote in Sidney, BC V8L 4K4