Job Description

Become part of our success story!

A leading global solution provider for all sectors of intralogistics - that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us!

Position Overview:

The IT Support Specialist provides help and advice to people and organizations using computer software or equipment. This role supports the corporate information technology (IT) environment as the first line of support for all users who are having computer problems. This position performs activities to make sure the Help Desk is performing at maximum efficiency and provides the best client service and value.

Essential Functions:

Resolve helpdesk tickets as assigned. Troubleshoot issues on user's laptops, mobile devices, telephones, or desktops. Walk staff through the recommended problem-solving steps. Set up or repair computer equipment and related devices. Train users to work with new computer hardware or software, such as printers, word-processing software, and email. Assist users in installing, updating, and troubleshooting software. Provide best practice process to end users for use of IT equipment. Basic support to VOIP system Printer installation, support, and repair for laser, inkjet, and large format printers Provide technical help to non-IT computer users. Respond to phone and email requests for help. In person support to resolve a problem for end user. Improve the overall Help Desk processes. Communicate with vendors for support issues. Create and maintain methods and procedures (M&P's). Effective communication with customers, team members, and management. Works on-call in 1st, 2nd or 3rd shifts on a rotating basis. Shift work on an as needed basis for system support and/or projects. Ability to prioritize support issues to solve mission critical issues first. IT Building maintenance such as cable management, workstation setup, server room maintenance, etc.

Supervisory Responsibilities:

N/A

Additional Responsibilities: N/A



Qualification Requirements:

Associate degree with computer-related classes and training 1 or more years supporting desktops, laptops, and printers in a corporate environment. Demonstrated knowledge and experience in the following areas: + Windows 7 and 10
+ MS Office Application
+ Antivirus - Webroot
+ Problem Solving
+ Software Maintenance
+ Excellent people skills
+ Basic understanding of network infrastructure
+ Long Distance support via remote tools
+ Device Management tools
+ Basic understanding of Active Directory and LDAP
+ Basic understanding on VPN and remote access configurations
+ SQL experience is an asset


Additional Requirements: (preferred)

A+ certification Microsoft Certified professional VMWare or Citrix certifications Bilingual

Competency Requirements:

(to perform Essential Functions)

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions, Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Physical Demands and Work Conditions:

(Check one appropriate exposure time box for each item.)

Activity

No Exposure

Exposure
Less than 1/3 of the Time

Exposure
1/3 to2/3 of the Time

Exposure
Over 2/3 of the Time

Standing

x

Walking

x

Sitting

x

Using hands to finger, handle, or feel

x

Reaching with hands and arms

x

Climbing or balancing

x

Stooping, kneeling, crouching, or crawling

x

Talking or hearing

x

Tasting or smelling

x

Lifting Requirements

No Exposure

Exposure
Less than 1/3 of the Time

Exposure
1/3 to2/3 of the Time

Exposure
Over 2/3 of the Time

Lift up to 10 pounds

x

Lift up to 25 pounds

x

Lift up to 50 pounds

x

Lift up to 100 pounds

x

Lift more than 100 pounds

x

Exposure

No Exposure

Exposure
Less than 1/3 of the Time

Exposure
1/3 to2/3 of the Time

Exposure
Over 2/3 of the Time

Extreme cold (non-weather)

x

Extreme heat (not-weather

x

Wet or humid conditions (non-weather

x

Outdoor weather conditions

x

Fumes or airborne particles

x

Risk of electrical shock

x

Risk of radiation

x

Toxic or caustic chemicals

x

Vibration

x

Work with explosives

x

Work in high, precarious places

x

Work near moving mechanical parts

x

Noise Levels

No Exposure

Exposure
Less than 1/3 of the Time

Exposure
1/3 to2/3 of the Time

Exposure
Over 2/3 of the Time

Very quiet (forest trail, isolation booth)

x

Quiet (library, private office)

x

Moderate (business office with computers & printers, light traffic)

x

Loud (manufacturing, earth-moving equipment)

x

Very loud (Jack hammer, rock concert)

x

NOTE: This job description is not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

General Accountabilities: (to perform the job successfully)

Adaptability

- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Analytical

- Synthesizes complex or diverse information; Collects and researches data: Uses intuition and experience to complement data; Designs work flows and procedures.

Attendance/Punctuality

- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Cost Consciousness

- Conserves organizational resources.

Customer Service

- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Dependability

- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Design

- Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Diversity

- Shows respect and sensitivity for cultural differences.

Ethics

- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Initiative

- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation

- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Interpersonal

- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgment

- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Leadership

- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes other to fulfill the vision.

Motivation

- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Oral Communication

- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Organizational Support

- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.

Planning/Organizing

- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Problem Solving

- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management

- Communicates changes and progress; Completes projects on time.

Professionalism

- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality

- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quality Management

- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Quantity

- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security

- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Team Work

- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

Technical Skills

- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Visionary Leadership

- Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision.

Written Communication

- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

What's in it for you?

Competitive compensation plan Excellent performance bonuses RRSP match Medical, dental, and vision benefits (all premium costs paid by us!) Educational reimbursement Work-life balance Safe work environment Discount programs and referral incentives Excellent opportunities for internal growth

How to apply?

We would love to hear from you!
If you are interested in this role, please follow the instructions on this page to submit an online application.

Want to know more about us?

As the leading provider of intralogistics solutions, SSI SCHAEFER is always looking for dedicated employees who would like to shape the future of intralogistics with us. Our product spectrum ranges from highly dynamic storage and logistics systems to state-of-the-art workshop, company and office equipment to innovative products for waste engineering and recycling.

SSI SCHAEFER developed all of the products and solutions with the passion and expertise of many people. That is why employee satisfaction is so important to us and why we value your dedication. Please visit https://www.ssi-schaefer.com/en-ca

Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process.