WINNIPEG
Managing, prioritizing, and documenting incoming questions and service desk tickets Resolving technical issues quickly and efficiently Installing and configuring software and meeting end-user needsEscalating any serious problems to relevant departments and teamsEnsuring optimal network performancePerforming system updates, tests, and maintenance to avoid service interruptions Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problemsProducing user manuals and guidance for end-users
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