Job Description

Overview
IT Support Specialist
Overview
Adastra Corporation is hiring! We are looking to add a service-oriented IT Support Specialist to our growing team to support the day-to-day IT operations of Adastra Canada. In this entry-level role, the IT Support Specialist will provide Tier 1 support and guidance to our employees and fulfill a variety of hardware and software related requests.
Location: Markham, ON
Status: Full Time, Permanent
Responsibilities:

• Provide Tier 1 IT support and guidance to employees

• Troubleshoot incidents
• Fulfill hardware and software provisioning requests
• Execute onboarding and offboarding IT procedures

• Participate in day-to-day IT operations
• Participate in IT projects
• Manage IT assets
• Manage user accounts
• Manage system access privileges
• Execute IT and information security processes, policies, and procedures
• Maintain information security compliance

Qualifications, Skills & Experience:

• Experience installing and configuring laptops, mobile devices, and peripherals
• Advanced knowledge of Microsoft Windows and commonly used Microsoft 365 apps
• General knowledge of commonly used enterprise systems (e.g., Microsoft Windows Server, Active Directory, Exchange, Linux, networking, virtualization, cloud computing) is an asset
• CompTIA A+ certification or equivalent is an asset
• Excellent communication skills and ability to communicate with all levels of staff; experience in customer service environment is an asset

About Adastra
For more than 25 years, Adastra Corporation has been hyper-focused on data and the infrastructures to support it. We are an international consulting company working with businesses and IT Leaders to extract value through data and analytic solutions in the domains of Cloud, Data Management, Analytics, AI and ML, Governance, Hyper Automation, and Enterprise Application Development. Our team of experts, combined with our worldclass data management platform, helps provide trusted insights, establish frameworks, enforce best practices, and streamline processes for around-the-clock global coverage. Adastra has a proven track record of helping organizations of all sizes - from SMEs to Fortune 1000s - achieve their data transformation goals, whether that be accelerating innovation, improving operational excellence, or creating unforgettable customer experiences.
What We Offer

• Opportunity for advancement and career progression
• Competitive compensation package
• Comprehensive benefits plan
• Successful referral program
• Satisfaction of working for a reputable company
• A flexible, dynamic, and diverse workplace

Equal Opportunity Employer
In our commitment to promote fair and equitable treatment of all employees and applicants, Adastra Corporation provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status, or any other ground as described in the Ontario Human Rights Code. In addition, accommodation will be provided during the hiring process. Adastra Corporation's implementation and support of employment initiatives, encourage diversified labour force participation and equal access to opportunities based on merit and performance
There has been an increased instance of fraudulent job offers coming from people posing as Adastra HR employees. Please note that Adastra will never request fees as part of our recruiting process and any emails sent to you that are not from '@adastragrp.com' or '@talent.icims.com' are fraudulent. All employment offers are sent via DocuSign and if you receive an employment offer from a suspicious email and not via DocuSign, it is fraudulent.
Contact careers@adastragrp.com to inquire about jobs at Adastra, to report a suspicious request for money or personal information from external websites or suspicious employment offers.

Skills Required