Job Description

The IT Support Specialist role focuses on resolving challenging business and technical issues while providing expert recommendations on day-to-day server and desktop software/hardware situations to clients. The successful candidate will provide onsite, front-line telephone and remote support and project implementations for a dynamic group of clients. A background in a similar role is required.

The qualities we are looking for in this position are:

Technical diploma or a combination of experience and education 3+ years work experience required, preferably in a Managed Services Provider environment Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365 Advanced/Expert knowledge of common operating systems Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD Advanced troubleshooting and problem-solving skills Excellent interpersonal skills within a team environment Outstanding Customer Service and communication skills (verbal and written) Detailed organizational and time-management skills
The ideal individual must have a positive outlook and enjoy working with others in a professional business setting. You must be trustworthy, punctual, and responsible.

Key Responsibilities:

Perform work remotely and on-site as required for multiple small and medium sized businesses. Procure, provision, install, trouble shoot: Desktops, servers including: Windows, MacOS Mobile devices including: Android and IOS Network equipment including routers, switches, access points, firewalls, VOIP Create project plans, charters, schedules. Document all work done in ticketing system Communicate effectively and efficiently with clients and staff to schedule service tickets Review/prioritize outstanding projects, requests, change and incident tickets Work with software and hardware vendors
Nice to have:

Linux and PowerShell scripting Programming languages such as php, NET, perl, python Internet security and data privacy principles education Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft) Able to architect IT solutions suitable for small and medium sized organizations
Benefits

Extended health care Salary based on experience Training
Schedule:

Monday to Friday On call Weekend availability
Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Casual dress Dental care Extended health care
Application question(s):

Do you live in Kelowna?
Licence/Certification:

Driving Licence (required)
Work Location: In person