Job Description

Are you an adaptable IT support professional who thrives on solving problems and improving workflows? Do you enjoy being the go-to person for tech issues while also pushing vendors and systems to work better for users? If you're the kind of person who embraces unfamiliar challenges with a "we'll figure it out" mindset, we want to hear from you.

About Us:

Founded in Edmonton in 1990, we are a leading Canadian distribution and manufacturing company specializing in seals, gaskets, and plastic components. With multiple locations across Canada and the U.S., we take pride in delivering superior service and innovative solutions to our customers.

We're looking for an

IT Support Specialist

to join our

Edmonton

based team, who's not just here to "fix stuff" but to actively support users, improve systems, and make daily work easier across our North American operations. This role is ideal for someone who's comfortable diving into the unknown, juggling multiple vendors, and providing top-tier remote and on-site support.

The successful candidate will be expected to do the following:

Active Helpdesk Ticket (user/desktop support) and MSP / Vendor Interaction Windows Desktop Support and Administration (Windows 7 - 11) Windows Server / Active Directory / Group Policy. (Server 2012 - 2025) Configuring and repairing printers, copiers, and similar, working with printing software & print servers. Familiarity with managing server hardware / datacenters / racks. A working knowledge of basic network fundamentals, including DHCP, DNS, Routing/Firewalls, Wi-Fi, and VLAN/Subnet Configuration. Microsoft 365 experience On-premises to cloud migrations, tenant to tenant migrations Multi-Tenant/B2B sharing environments. SharePoint management, site design Power apps/power automate. Basic familiarity with Exchange online email flow/administration MS Office Suite Support Windows scripting and automation. Support and implementation of VOIP and/or cloud Phone Systems Experience with Cisco / WebEx is preferred.

Our ideal candidate will have the following qualifications and characteristics:

High School Diploma / GED Support experience within ITAR Registered environments Autodesk Fusion / Inventor Adobe Suite of Applications Time Tracking / Job Software ERP Platforms (Microsoft Business Central and others) Reporting Experience, Power BI or other reporting platforms Demonstrated knowledge of virtualization, preferably Hyper-V Experience in an IT MSP or a Support as a Service Environment Familiarity with IT Ticketing Systems Enterprise backup experience Linux administration experience PostgreSQL Virtualized, mostly Debian environment Container Management/DevOps

Experience with, or support of the following is ideal:

Autodesk Fusion / Inventor Adobe Suite of Applications Time Tracking / Job Software ERP Platforms (Microsoft Business Central and others) Reporting Experience, Power BI or other reporting platforms
What you get out of this deal:

A great career with a longstanding successful company A competitive salary A strong benefit plan with flexibility An RSP plan with employer matching contributions Extensive in-house training Supported external training The chance to work with a strong and driven team
Was the little voice in your head saying "me" and "also me" a lot while reading this? Then

click apply with your polished-up resume

that will blow our minds! If you're as good as you think you are, we'll be coming for you shortly. In the meantime, check out our website for more information about us - www.hitechseals.com.

At this time, we respectfully ask recruiters to

not

contact us about this position.

Job Types: Full-time, Permanent

Pay: $55,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Profit sharing RRSP match Tuition reimbursement Vision care
Education:

Secondary School (required)
Language:

English (required)
Work Location: In person