Job Description

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Job description

About Staffinity Inc.

We are Canada's trusted bilingual recruiting, short and long-term staffing service provider. Our We are Canada's trusted bilingual recruiting, short and long-term staffing service provider. Our primary goal has been matching sought-after employers with talented candidates. We are your source to get you in front of desirable employers who are now hiring in your area. Staffinity is an equal opportunity employer. Please visit us at to get more information!

Why Work With Us

Permanent position with benefits

Convenient location

Flex work schedule

Day shift, Monday to Friday

Staffinity is seeking a Bilingual IT Support Representative for a large Canadian client. This is a permanent position with excellent benefits. The working hours are daytime, Monday to Friday and the salary range is $55,000-60,000. This position will work 2 days per week from the office in Quebec . As part of the Helpdesk team, the IT Support Representative works interactively with staff and management. Fluency in French and English is required.

Responsibilities:

• Provide IT support in person, by phone, email and by connecting remotely.

• Answer calls and handle Helpdesk tickets.

• Troubleshoot and document IT issues, including software, network connectivity, viruses, and websites.
• Set up and support equipment, including desktops, laptops, monitors, printers, scanners, Voip phones, and projectors.

• Access and support websites and company software
• Track equipment using EZOffice Inventory system.

• Ship and receive equipment.

• Occasional travel maybe required.

• 5 years experience in an IT support role.

• A+ and Microsoft certification.

• Technical proficiency with equipment and software.

• Effective documentation skills and diligence in ticketing and recording information.

• Team player with good interpersonal and communication skills.

• Must be able to lift up to 40lbs on a regular basis.

• Excellent English and French language skills, both oral and written.