It Support / Ls Retail Superuser
Vancouver, BC, Canada
Job Description
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Summary: In this role you will be the superuser for all Body Energy Club IT and LS Retail systems. You will ensure that all data is accurate and up to date, monitor vendor price changes, and troubleshoot any issues that may arise with internal software or hardware used by the company while reporting to the Inventory Purchaser. Benefits:
- A rewarding and supportive company that promotes career development and nourishes individuality
- Extended Health Benefits (Health, Dental, AD&D, etc.)
- Volunteer Time Off Program
- Generous Electronic Tips
- Generous Bonus Structures
- Generous In-Store Discount
- Discounted/free food
- Casual dress
- Education tuition reimbursement (restrictions may apply)
- Create and maintain an audit calendar for all vendors that will include costs, discounts, retail, and MAP
- In charge for reviewing price lists and flag MAP violations with our vendors
- Complete price changes and audit stores to ensure accuracy
- Responsible of the management of internal hardware troubleshooting and setup, such as but not limited to:
- Device being recognized by computers, software, drivers etc.
- Network and USB TM-T88V Epson printers, Brother printers etc.
- Yealink, Cisco device troubleshooting - multiple models
- IP phones via Vonage
- Vonage account management, phone directory, extension maintenance
- New device provisioning, extension assignment
- Hardware installation, maintenance, support, and troubleshooting as needed
- OS support and password/user maintenance assistance
- Disk space management
- Software support of LS Retail, Office programs, G-suite and email
- Antivirus and Remote Desktop applications - work with EC to make sure these are installed
- Troubleshooting as needed for peripherals: barcode scanner, handheld Janam scanner, etc.
- Ensure all stores are online
- Provide troubleshooting and on-site assistance in the case of an outage
- Troubleshooting and maintenance for Sonicwall, Netgear switch, Shaw modem, Ubiquiti wifi access point
- Shaw account management, Static IPs etc.
- Email account set up, maintenance, password reset, 2FA
- Maintenance on email aliases, groups, forwarding addresses etc.
- Support on google sheets, drive, forms as needed
- MS Office account support for specific users
- Scansnap device set up and troubleshooting as needed - configure to scan locally and to HubDoc
- Scansnap Cloud/Google/HubDoc integration - make sure everything syncs and is online
- Superuser for store support on various LS Retail related tasks such as
- Users, permissions, touchscreen configuration, customer account issues/mergers/point issues, GC/SC assignment and maintenance, item/barcode issues, integrated emailer, receipt info and more
- Flexible schedule availability required for Monday to Friday during business operations
- Not limited to weekends if required to resolve high priority issues
- Maintain constant punctual attendance and contribute to positive team morale
- Driver\xe2\x80\x99s license and vehicle preferred
- Bachelor\xe2\x80\x99s degree
- 2 years of experience in CRM role (preferred, but not required)
- Experience with Microsoft Business Central is considered an asset
- Excel, pivot tables, and Google Suite is an asset
- Must obtain good verbal and written communication skills
- High attention to detail and pride yourself of accuracy and efficiency
- Strong interpersonal skills
- Ability to learn and operate new software as required
- Adapt and learn quickly to new products as business requires
- Strong analytical skills and attention to detail
- Ability to maintain strict confidentiality
- Excellent computer skills, including Microsoft Excel & G-suite
- Must be able to work under moderate supervision and meet strict deadlines
- Passionate about Body Energy Club products and leading a healthy lifestyle (preferred)
- Requires extended sitting at a computer or other connected device
- Occasional travel to multiple store locations to support on an as needed basis
- Requires the ability to see, hear and communicate with associates as well as others by utilizing professional etiquette
- Will demonstrate, promote, and exemplify the Company\xe2\x80\x99s Core Values in People, Quality, Health, and Growth
- 8 hour shift
- Monday to Friday
- Weekend availability
- Vancouver, BC V6B 1A1: reliably commute or plan to relocate before starting work (required)
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Job Detail
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Job IdJD2153836
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVancouver, BC, Canada
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EducationNot mentioned