Job Description

Job Overview

We are seeking a dedicated IT Support Specialist to provide technical assistance and support to our organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining network security, and ensuring seamless IT operations across multiple platforms including Windows, macOS, and Linux. This role requires strong communication skills and a customer-focused approach to deliver exceptional service to end-users. The position offers an opportunity to work in a dynamic environment with exposure to various IT systems and tools.

Duties

Provide technical support for desktop, laptop, and mobile devices, including hardware repairs and software troubleshooting Assist users with operating systems such as Windows, macOS, and Linux, ensuring optimal performance Manage and troubleshoot computer networking issues including LAN, VPN, and firewall configurations Utilize ServiceNow, Jira, BMC Remedy, and other ticketing systems to document incidents and track resolution progress Configure and maintain security measures such as firewalls and VPNs to protect organizational data Support software applications including Microsoft Office suite and other business-critical tools Perform routine maintenance on hardware components and assist with software updates Collaborate with cross-functional teams to resolve complex technical issues efficiently Educate users on best practices for cybersecurity and proper use of IT resources Maintain detailed documentation of support procedures and solutions for future reference

Skills

Strong knowledge of operating systems including Windows, macOS, and Linux environments Experience with computer networking concepts such as LAN, VPN, Firewall configuration, and network troubleshooting Proficiency in using ticketing systems like ServiceNow, Jira, BMC Remedy for incident management Skilled in hardware diagnostics, repair, and maintenance of desktops, laptops, and peripherals Ability to troubleshoot software issues related to operating systems or applications like Microsoft Office Familiarity with help desk support processes and customer service best practices Excellent communication skills to effectively assist end-users with varying levels of technical expertise Knowledge of IT support tools such as Operating System utilities, remote support software, and network monitoring tools
This role is ideal for individuals passionate about technology who enjoy solving problems efficiently while providing excellent customer service. The position offers a collaborative environment where your technical skills will be valued and continuously developed.

Job Type: Part-time

Pay: $29.55-$32.76 per hour

Expected hours: 20 per week

Benefits:

Casual dress Company events Dental care Life insurance Store discount
Work Location: In person