Job Description

Job Overview:

We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support to our employees, ensuring smooth IT operations within the organization.

Responsibilities:

Respond to support requests from employees across multiple office locations via phone, email, or in person. Diagnose and troubleshoot hardware, software, and network problems related to desktops, laptops, printers, and other peripherals. Install, configure, and replace computer hardware. Collaborate with other IT staff to escalate and resolve complex technical issues. Provide user training and guidance on basic IT procedures and best practices. Maintain accurate records of help desk interactions, resolutions, and equipment inventory through ticket and asset tracking systems. Assist with IT projects and initiatives as assigned by the supervisor.
Requirements:

Minimum high school diploma, plus COMPTIA+ Certification, or equivalent work experience. Strong troubleshooting skills with the ability to analyze and solve technical problems efficiently. Familiarity with Windows operating systems; Linux experience is a plus. Basic knowledge of networking principles (TCP/IP, DNS, DHCP). Excellent communication and customer service skills. Ability to work independently and prioritize tasks in a fast-paced environment. Must have valid driver's license, as some travel may be required.
Job Type: Part-time

Pay: $20.88-$23.15 per hour

Expected hours: 15 - 22 per week

Benefits:

Casual dress Company events Employee assistance program Flexible schedule On-site parking
Education:

Secondary School (preferred)
Experience:

IT support: 1 year (preferred)
Licence/Certification:

CompTIA A+ (preferred)
Work Location: In person

Application deadline: 2025-08-05