Job Description

POSITION: IT Support Assistant ? Volunteer
PROGRAM: Information and Communications Technology
REPORTS TO: Technical Support Analyst
WORK HOURS: 18 hours/week (flexible) DBNC is an accredited, non-profit organization providing support services to residents of Mississauga including newcomers to Canada, youth, seniors, and families. As a part of a progressive team, you will have the opportunity to make a positive difference in the communities we serve, in an environment of continuous learning with development opportunities. JOB SUMMARY: The Volunteer IT Support Assistant is responsible for assisting in IT services and support operations across the organization. This position is also responsible for assisting in strategic and tactical planning, as well as identifying, selecting, and deploying the appropriate technology resources that will support the agency?s goals. DUTIES AND RESPONSIBILITIES:

• Assist in supporting all IT services and programs, throughout the organization.
• Provide internal IT support (software updates, hardware maintenance, deletion, and other requests).
• Responsible for IT implementation for all employees from setting up Microsoft 365, solving login issues, and delivering service requests.
• Ensure that applicable project management practices are followed throughout project lifecycles.
• Conduct training for employees on the use of Microsoft 365, online security measures, and safety precautions for email use.
• Create status reports as required, present findings to the Technical Support Analyst
• Performs other duties as assigned from time to time.

QUALIFICATIONS:

• Basic knowledge of networking, operating system, and online collaboration tools of communication platforms
• knowledge of Web design principles and tools
• Experience in navigating and teaching Microsoft software to groups
• Basic knowledge of Microsoft 365 and its application.
• Ability to attend and conduct presentations.
• Able to effectively communicate both verbally and in writing.
• Consistently available in Afternoons.
• Affective communication, teamwork, and presentation skills
• Flexible with the ability to prioritize and multi-task
• Interest in being a part of a dynamic non-profit IT department
• Mandatory police check - completed within the last six months

Please submit a resume and cover letter with reference no. 023-059 in the subject line by May 24th, 2023 to: Michael Szczur, Technical Support Analyst
Dixie Bloor Neighbourhood Centre
3650 Dixie Rd. Suite 103, Mississauga, ON L4Y 3V9 DBNC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) will be required to undergo a vulnerable sector screening as a part of the final step in the hiring process. DBNC is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and DBNC Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known. We welcome applications from all qualified persons. Personal information provided through the DBNC recruitment, selection, and onboarding process is necessary for the proper administration of this recruitment process for employment and volunteer positions with DBNC. Personal information is protected from disclosure pursuant to PIPEDA (Personal Information Protection and Electronic Documents Act Job Types: Part-time, Internship / Co-op
Contract length: 3 months
Part-time hours: 18 per week Schedule:

• Day shift
• Monday to Friday

Experience:

• Microsoft 365: 1 year (preferred)
• Computer networking and online collaboration tools: 1 year (preferred)
• creating status reports: 1 year (preferred)
• IT support: 1 year (required)

Work Location: In person Application deadline: 2023-05-24
Expected start date: 2023-05-29