Job Description

Job Summary

Beam Radiology is seeking a dedicated and proactive

IT Support & Applications Analyst

to join our team. Reporting directly to the IT Manager, this role is essential for the support, maintenance, and optimization of our critical clinical and business applications within a dynamic radiology environment.

The successful candidate will play a vital role in ensuring seamless data flow, troubleshooting system issues, and contributing to the implementation and enhancement of our application suite. This position involves a blend of technical support, system analysis, and project participation, requiring collaboration with various departments to ensure our applications align with operational needs and support high-quality patient care.

We are looking for a candidate with a strong understanding of healthcare IT.

Experience with Mirth Connect, HL7, DICOM, and JavaScript are highly desirable assets

, as these are integral to our integration landscape.

Key Responsibilities

Deepen Understanding of Clinical Operations:

Develop a solid grasp of Beam Radiology's clinical processes, application architecture, and the workflow between applications to effectively support these systems.

Provide Expert Application Support & Training:

Gain a thorough understanding of all clinical applications to offer comprehensive training and support to radiologists and staff.

Collaborate on Issue Resolution:

Work closely with the helpdesk team to efficiently resolve application-related issues.

Model Workflows:

Develop and maintain accurate workflow and information models that clearly describe clinical processes and related application workflows.

Drive Application Enhancements:

Support clinical application enhancement projects by gathering requirements from stakeholders, coordinating testing, and collaborating with the team to develop and implement solutions.

Contribute to ITIL Practices:

Build a working knowledge of ITIL practices and provide direct support for areas such as Problem, Change, Release, Security, and Asset management.

Ensure Privacy & Confidentiality:

Strictly adhere to all privacy and confidentiality policies and procedures related to Beam Radiology, our patients, and our employees.

Qualifications & Requirements

Education:

A post-secondary degree in Computer Engineering Sciences from an accredited university, or equivalent relevant experience.

Experience & Technical Assets:

Mirth Connect, HL7, DICOM, and JavaScript experience

are highly desirable assets. A diploma or certificate in

Medical Diagnostic Healthcare Informatics

is an asset. Experience working in a

radiology or healthcare environment

, or using

RIS/PACS systems

, is a strong asset. Some experience as a Business Analyst, Application Analyst, Application Trainer, or Helpdesk Analyst is an asset.

Key Competencies:

Exceptional Organizational Skills:

Proven ability to manage and structure information, maintain meticulous records, and ensure efficient workflow. This includes strong documentation and note-taking abilities.

Problem-Solving & Analytical Thinking:

Excellent analytical skills with a proactive approach to identifying, diagnosing, and resolving technical and application-related issues.

Project & Time Management:

Ability to prioritize deliverables and manage time effectively, handling multiple projects and tasks with minimal supervision and a high degree of accountability.

Customer Service Focus:

A genuine commitment to providing excellent service and support to end-users, with the ability to build rapport and explain technical concepts clearly.

Benefits

Competitive Compensation:

We offer a highly competitive salary, tailored to your experience.

Comprehensive Benefits:

Enjoy a full benefits package, including health, dental, and an RRSP program.

Professional Growth:

Access opportunities for continuing education and other incentives to support your ongoing development.

Work Environment & Schedule

Standard Hours with On-Call:

This role primarily operates during regular business hours, with some after-hours work and participation in an

on-call rotation

.

Local Travel:

The ability to travel within Calgary and the surrounding area for clinic and data center visits is required as needed.

Hybrid Work Model:

You'll primarily work from our

Trinity Hills clinic in Calgary

, engaging in typical office tasks like prolonged sitting and computer keyboarding. Occasional work-from-home opportunities will be available after initial training is complete.
Job Type: Permanent

Pay: $75,000.00-$80,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off RRSP match Vision care Work from home
Application question(s):

DICOM - Do you have experience/training? HL7 - Do you have experience/training? Mirth - Do you have experience/training? Do you currently live in Calgary, Alberta, or the surrounding areas? (This position requires regular on-site work in Calgary.)
Experience:

Healthcare IT: 3 years (required)
Language:

English (required)
Work Location: In person

Application deadline: 2025-08-16
Expected start date: 2025-10-01