Job Description

IT Support Analyst
Primary Location: Toronto, Ontario
Hybrid position
V-Soft Consulting is currently hiring for an IT Support Analyst for our premier client in Toronto, Ontario.
WHAT YOU'LL NEED:
Technical Requirements and Certifications

• ITIL Foundation certification is an asset.

Education and Experience

• Diploma or degree in Information Technology, Computer Science, or related field.
• 1 - 3 years of experience in a technical support or help desk role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Experience with ITSM platform - ServiceNow.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.

Must Haves:

• 1 - 3 years of experience Providing first-level technical support via phone, email, chat, and ticketing system.
• 1 - 3 years of experience Diagnosing and resolving hardware, software, and network issues.
• 1 - 3 years of experience Logging, tracking, and managing incidents and service requests using ITSM tools.
• 1 - 3 years of experience Escalating unresolved issues to appropriate support teams.

WHAT YOU'LL DO:
Job Responsibilities:

• Provide first-level technical support via phone, email, chat, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Log, track, and manage incidents and service requests using ITSM tools.
• Maintain documentation of procedures, known issues, and solutions.
• Monitor system alerts and respond to outages or performance issues.
• Escalate unresolved issues to appropriate support teams.
• Participate in continuous improvement initiatives and contribute to knowledge base articles.
• Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
• Support remote users with VPN, virtual desktops, and mobile device management.

Interested?
Qualified candidates should send their resumes to lpanda@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call (844) 425-8425.
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Skills Required