Job Description

IT Support Analyst

We are looking for an

IT Support Analyst (Level 1)

to join our team. This position is responsible for providing

technical support to internal staff

and occasionally assisting external clients with basic issues.

The role is key to ensuring the continuity of our operations by delivering

friendly, patient, and efficient support

to users who may have limited technical knowledge.

Who we are:

West-Wood Industries manufactures high-quality, custom wood windows and doors, sold throughout Canada and the United States under the brand name Norwood Windows & Doors. We mill our own wood onsite and are proud of our quality products.

Our facility has over 250,000 sq ft of floor space spread across six buildings where we transform raw Atlantic Canadian lumber into custom doors and windows.

We are proud of what we do!

Visit www.norwoodwindows.ca or check out our Facebook and Instagram pages (@NorwoodWindowsDoors).

Key Responsibilities

Provide first-level support for hardware, software, and network issues. Maintenance for hardware, software, and network. Support business-critical applications:

CRM, ERP, and quoting software

. Administer

Microsoft environments

(Windows, Office 365, Active Directory, Exchange). Provide basic support for

Linux servers

and

macOS laptops

. Document solutions and create

clear, user-friendly manuals

. Assist in training sessions for users with limited IT knowledge. Monitor and support

networks, servers, and virtualization environments

. Escalate more complex issues to Level 2 or the appropriate team.

Requirements

Strong knowledge of

Microsoft infrastructure

(Windows, Office 365, Active Directory, Exchange). Experience with

CRM, ERP

, and business applications. Familiarity with

networks, servers, and virtualization

. Basic knowledge of

Linux and macOS

.

ITIL certification

is an asset.

Soft Skills

Strong customer service attitude, empathy, and patience.

Excellent written and verbal communication skills. Ability to document processes and create user manuals. Strong organizational and problem-solving skills.

Education and Experience

Technical diploma

in IT, Computer Science, or a related field (minimum).

2-3 years of experience

in IT support (Level 1).
Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

Scoudouc, NB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have reliable transportation to Scoudouc? (your own car or a drive) Yes/No Are you currently living in the Greater Moncton/Shediac? areas Yes/No Are you comfortable to work full time from the office?
Education:

DCS / DEC (required)
Experience:

IT support: 2 years (required) System administration: 1 year (preferred) Application development: 1 year (preferred) Network management: 1 year (required) Server management: 1 year (preferred)
Language:

English (required) French (preferred)
Work Location: In person