Job Description

Position Overview


The IT Support Analyst 1 provides frontline technical support to Cinelease employees across local offices and remote locations. This tactical, hands-on role ensures stability of Windows workstations, Microsoft 365 services, RingCentral, Dell hardware, and essential IT systems. The ideal candidate delivers exceptional customer service in a fast?paced entertainment and studio environment.

Key Responsibilities

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Technical Support & Operations

Provide Tier 1 support for Windows 10/11, Microsoft 365 apps, printers, and workstation issues. Perform imaging, provisioning, deployment, and lifecycle maintenance for Dell laptops/desktops. Support Microsoft 365 (Teams, Outlook, OneDrive), including mailbox setup and license assignments. Troubleshoot basic Cisco Meraki networking issues (Wi?Fi, switching, VPN) and escalate when necessary. Support RingCentral voice platform including user setup, routing changes, and troubleshooting. Maintain accurate IT asset inventory and documentation. Assist with helpdesk ticket management, ensuring timely responses within SLAs. Support printers, scanners, AV equipment, and peripherals. Provide hands?on support for conference rooms, production/studio environments, and meeting setups. Travel to local Cinelease offices or warehouses as needed for onsite troubleshooting. Lift up to 50 lbs. of equipment (racks, PCs, monitors) when required.
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User Lifecycle & Administration

Perform user onboarding/offboarding including account creation and equipment deployment. Process equipment returns, access changes, and account deactivation.
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Continuous Improvement

Participate in continuous learning and cross-training on new technologies. Assist with adoption of Intune, Azure AD/Entra ID, and networking enhancements.

Required Skills & Experience

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4-7 years of experience in helpdesk, desktop support, or IT support. Strong troubleshooting skills with Windows 10 and 11. Hands-on support experience with Dell laptops, desktops, and peripherals. Experience supporting Microsoft 365 applications. Excellent customer service and communication skills. Ability to work independently and learn new technologies. Ability to lift up to 50 lbs.

Preferred Skills

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Cisco Meraki (Wi?Fi, switching, MX appliance basics). Intune/Azure AD/Entra ID experience. RingCentral administration experience. Studio or entertainment IT support experience. CompTIA A+ or Network+ certification.

Working Conditions

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Hybrid schedule: 3 days onsite (assigned by IT). Occasional local travel to Cinelease offices or studio locations. Ability to work flexible hours during production or high-demand periods.

What We Offer

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Competitive salary Comprehensive health benefits Generous holiday and time off policy Opportunity to shape the culture and processes of a growing company A collaborative team environment where your work has immediate impact

The Company is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.