Job Description

The Library of Parliament is a non-partisan organization providing stimulating and
rewarding work in support of Canadian parliamentary democracy. We recognize that our
employees are our most important asset and, as such, we offer excellent benefits, a
minimum of four weeks\' vacation leave, flexible work schedule options, 35-hour work
week, learning opportunities to support professional and career development, competitive
salaries and more!
The Library of Parliament believes that the excellence for which it is known is enhanced by
nurturing an inclusive workplace that embraces diversity, values differences and supports the
full participation of all employees. The Library is committed to creating and maintaining a
diverse workforce reflecting the communities in which we live and work, the clients with
whom we work, and Canadian society as a whole.
Corporate Services (CS) provides support and services to the Library of Parliament in the
areas of human resources, finance, materiel management, corporate planning, information
technology, and publishing, editing and creative services.
We are currently looking for candidates to staff the following position: IT Services
Specialist.
The IT Services Specialist responsible for delivering professional tier one and tier two
information technology (IT) services (e.g., technical support for personal computers,
operating systems, applications, data communications, hardware/software,
telecommunications and connectivity), providing technical support services to clients
across the Library of Parliament and the Office of the Parliamentary Budget Officer,
and ensuring internal control mechanisms (processes, support documentation, inventory,
service request portal) are followed and up to date.
IT SERVICES SPECIALIST

INFORMATION TECHNOLOGY DIRECTORATE
CORPORATE SERVICES

Indeterminate
MPA-3 ($73,887-$87,404)
(Bilingual staffing - imperative: BBB/BBB)
NOTE:
While this position is eligible for part-time telework, regular on-site presence is required at Library of Parliament
workplaces located in the National Capital Region.

• The salary scale is based on 2021 rates.

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LIBRARY OF PARLIAMENT
For the purposes of this selection process, the competencies listed in the attached
Competency Profile will be evaluated.
The following knowledge criteria will also be evaluated:

• Knowledge of theories, methods and principles of computer science and delivery of IT

services

• Knowledge of Information Technology Infrastructure Library (ITIL) service

management principles and best practices such as incident management, request
management, asset management and knowledge management
To be considered, candidates must have:

• Successful completion of post-secondary education in computer science, information

technology or information management OR an acceptable combination of relevant
education, training and/or experience

• Experience with desktop computer hardware configurations
• Experience with desktop software installation, configuration, and troubleshooting

Asset(s):

• ITIL certification
• Certified Systems Engineer (MCSE) or A+ Certification

Candidates retained in this selection process will be required to obtain successfully:

• A second-language evaluation (Bilingual staffing - imperative:
• A pre-employment screening

Additional Information:

• The Library of Parliament welcomes all candidates to apply and encourages

applications from Indigenous persons, racialized persons, 2SLGBTQI+ persons, and
persons with disabilities for this position.

• This selection process is open to the public.
• This selection process may include a second-language evaluation, a written qualifying

exam and an interview. The interview will consist of behavioural, situational and
knowledge-based questions. Candidates will be required to pass each stage in order to
move to the next stage of the selection process.

• We are committed to providing an inclusive and barrier-free work environment,

starting with the staffing process. If you require accommodations during any phase of
the evaluation process, please contact us at

• Qualified candidates from this selection process may be considered for determinate

or indeterminate positions at the Library of Parliament that require similar knowledge
and/or competencies.

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LIBRARY OF PARLIAMENT

• The vaccination requirement for employees of the Library of Parliament established

by the Policy on COVID-19 Vaccination was suspended. The Library of Parliament
will continue to follow the situation closely, and should the epidemiological
conditions change, we will assess whether there is a need to reinstate the vaccination
policy and the associated essential condition of employment applicable to
indeterminate, determinate, student and intern hiring.

• Education and experience requirements will be used to determine which candidates will

be asked to participate in the next stage of the selection process.

• Satisfactory references and proof of education are essential conditions of appointment.
• Travel and relocation expenses are the responsibility of the candidates.
• Only those legally permitted to work in Canada can participate in this

selection process.
Apply no later than 4 September 2023 - 11:59 p.m. (Eastern Time).
To apply, please send us your curriculum vitae, along with a covering letter indicating
how you meet each of the education and experience requirements of the position.
Please quote your full name and the process number 22-LOP-429 in your documents
and in the subject line of your email.
Send your application by email at
Questions? Contact Human Resources at
We thank you for your interest. Please note that only those selected for further

Parliament of Canada