Job Description

Are you the go-to person when technology misbehaves? Do you thrive on troubleshooting, problem-solving, and keeping systems running smoothly? The ?akisq?nuk First Nation (??AFN?) is looking for an

IT Service Technician

to join our team and provide essential tech support that keeps our administration connected, efficient, and secure. As our IT Service Technician, you'll be the first line of support for AFN staff, ensuring they have the tools and technology they need to succeed. This position reports to the Director of Core Services and works closely with Ktunaxa Nation Council IT Services.



?akisq?nuk First Nation (??AFN?) is a member Community of the Ktunaxa Nation. ?AFN exists for the Community. Externally, we are here to serve the Community, and internally, we are our own Community, comprised of different departments unified by our Vision, Mission, and Values. As a team, through our roles and departments, the ?AFN Administration works together to achieve our strategic plan and continue to progress and move our community forward.

Note: This position is full-time (35 hours) with a set weekly schedule working onsite at the office.

The primary responsibilities include:

Installation & Set-Up

Install and configure desktops, laptops, phones, printers, and software. Set up tech for meetings, events, and new employees. Repair and maintain AFN technology and devices.

Administration & Support

Configure accounts, emails, and access for staff. Track and manage IT inventory. Communicate updates, incidents, and changes to colleagues. Keep detailed logs and sign-out records.

Troubleshooting & Repair

Diagnose and fix hardware, software, and network issues. Run security checks and maintain backups. Provide quick solutions to keep operations running without disruption.

Maintenance & Training

Perform regular system maintenance and preventative care. Monitor systems and respond to alerts. Provide training on new hardware/software. Work with KNC IT Services to ensure smooth workflows and secure systems.

Other duties as required.

Qualifications:

Diploma in Information Technology, Computer Science, or a related field. Minimum of 2 years of IT support or helpdesk experience. Strong customer services skills when working with employees and external stakeholders. Experience working with First Nations / Indigenous communities. Knowledge of language, history and culture of the Ktunaxa Nation is an asset. Strong problem-solving and diagnostic abilities. Experience with technology installation, troubleshooting, and maintenance. Ability to manage system alerts and prioritize tasks effectively. Knowledge of cybersecurity best practices. Strong communication skills and a commitment to confidentiality.

NOTE: A criminal check will be conducted on the successful applicant

What we offer:

Competitive pay ($60,000-$70,000 per year, depending on education and experience) Discretionary office closure between Christmas Day and New Year's Day, as determined by the Council each year Paid annual vacation and sick days Employer-paid Group Benefits which includes Life Insurance, Health and Dental benefits, Employee and Family Assistance Program, Short- and Long-Term Disability, available after 3 months of service Matched registered pension program with employer matching up to 5.5% of the employee's salary, available after 4 months of service Live and work in the most beautiful place in British Columbia



?akisq?nuk First Nation is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals. In accordance with our commitment to reconciliation and employment equity, preference may be given to qualified candidates who self-identify as First Nations, Metis, or Inuit. We encourage Indigenous applicants to self-identify in their application. You must be legally entitled to work in Canada. We thank all applicants, however only those selected for an interview will be contacted.