Job Description

Overview

Umbrella IT Services provides

simple, scalable IT

for small and growing businesses. We deliver managed IT solutions that keep professional service firms running smoothly and securely. We're expanding and looking for a versatile engineer who thrives on solving technical problems and implementing projects that make a real impact.

We're looking for an IT Service Desk Technician who can balance

day-to-day escalated support

with

hands-on project and onboarding work

. You'll work directly with clients and our internal team to troubleshoot issues, implement new technologies, and ensure smooth transitions when onboarding new clients.

This role is ideal for someone who enjoys

variety

--support tickets one day, building out a new cloud migration the next.

Responsibilities

Act as an escalation point for Level 1/2 service desk tickets (Windows, Microsoft 365, networking, cloud, server support). Lead or assist in

client onboarding projects

, including audits, documentation, standardization, and migrations. Deploy and configure

servers, networks, and cloud services

(Azure, Microsoft 365, Google Workspace, etc.). Support and troubleshoot

firewalls, switches, VPNs, and wireless networks

. Implement IT projects: upgrades, migrations, new infrastructure deployments. Document processes, configurations, and client environments in PSA/RMM tools. Collaborate with the project manager/leadership to scope, plan, and deliver technical work. Provide clear, professional communication with clients and colleagues.

Requirements

3-5+ years' experience in an MSP or IT services environment. Strong skills in

Microsoft 365, Azure.

Solid understanding of

networking

(firewalls, VLANs, VPNs, switches, wireless). Experience with

cloud migrations and server implementations

. Familiarity with PSA/RMM tools (ConnectWise, Autotask, N-able, Datto, etc.). Strong troubleshooting and escalation skills for desktops, servers, and networks. Excellent communication and documentation skills. Ability to manage multiple priorities (tickets + projects). Relevant certifications (Microsoft, CompTIA Network+/Security+, Cisco, etc.) are an asset.

How to Apply

Submit your resume with a short note on why you'd be a great fit for Umbrella IT Services.

Job Type: Full-time

Pay: $50,000.00-$75,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care Work from home
Work Location: Hybrid remote in Burnaby, BC V5J 5E2