Job Description

A proximity Service Desk Agent is a technician usually intermediate or advanced who directly assists a given site (ex: Plan 1 & Plan 3). His role is varied and touches all areas of office automation technology while also involving good basic knowledge of telecommunications and infrastructure.
YOU'LL HAVE THE OPPORTUNITY TO:
Consider and resolve support service tickets sent by level 1
Assist users in kiosk mode
Carry out physical interventions on user equipment
Prepare computers of all kinds (laptops, desktops, ...) as well as cell phones and all other types of assets to support our assembly, manufacturing and logistics operations
Place and follow up service calls with the various hardware suppliers (dell, Ricoh, Panasonic, etc.)
Delivery of equipment to users and training in the BRP environment
Ensure escalation of recurring problems in order to notify colleagues and immediate supervisor
YOU WILL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• A minimum of 3 years of experience in computer support for users and having developed the knowledge required to solve the most complex problems.
• In-depth knowledge of Windows operating systems, Microsoft and Google products.
• Fluency in English and French (written and spoken). English is required in order to communicate with internal and external stakeholders outside Quebec or unilingual English speakers on a daily basis.
• A keen sense of customer service.
• Proven ability to work and collaborate within a dynamic team and in a constantly changing environment.
• Adopt a positive attitude and know how to adapt your speech to the level of knowledge of the user.

Do you have other skills? Tell us what makes you unique and what would make you a good addition to the team. We look forward to receiving your application!
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let's start with a strong foundation -- You want it, we have it:
Annual bonus based on the company's financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
What about some feel good perks:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
WELCOME TO BRP
We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination: It's about the journey.
#LI-Onsite

Skills Required