Job Description

Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company\xe2\x80\x99s Firmex VDR service is the world\xe2\x80\x99s most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance.


As the IT & Operations Specialist, you\xe2\x80\x99ll be responsible for overseeing the day to day office operations as well as provide tier 1 technical support to our remote first team. You\xe2\x80\x99ll also make sure our newest team members have an excellent employee experience from day one by coordinating all of their IT equipment needed for onboarding.

As our IT & Operations Specialist you will have:

• Excellent problem solving skills: You enjoy taking on new challenges and using your analytical skills and creativity to find solutions quickly and effectively.
• A keen interest in technology: You will provide tier 1 technical support for our growing team. Anything from install, configure, and maintain hardware and software for desktops, laptops, and other computer related peripherals. Troubleshoot and resolve desktop hardware and software issues. Manage user accounts, permissions, and access rights. Maintain and update software and hardware inventory.
• A passion for creating exceptional customer service: You\xe2\x80\x99ll be responsible for owning IT onboarding & offboarding. Ensuring employees have all of the right equipment on their first day is such an important aspect for success at Firmex. You\xe2\x80\x99ll own the IT logistics, arrange with the courier & help our new remote team members set up their work station for success. Advise and facilitate the JHSC procedures and annual updates.
• Security at top of mind: You\xe2\x80\x99ll oversee the day-to-day operations of the office security system, including security alarms, access keys, and office services. Monitor security activities, such as access control, CCTV, and alarms and ensure that all access keys and security systems are maintained in a secure and up-to-date manner.
• An eye for detail: Make sure our office always looks professional and organized. Keeping our cupboards, fridges and snacks well stocked\xe2\x80\xa6 because we can\xe2\x80\x99t live without our snacks! You\xe2\x80\x99ll be assisting employees, coordinating office activities, and providing customer service. You will coordinate with external vendors to oversee efficient receipt, storage and dispatching of IT assets to employees, and ensure the smooth running of the office.

What you\'ll need to be successful as our IT & Operations Specialist:

• At least 1-2 years with relevant experience in an office environment
• Adept at learning business software programs
• Proficiency with Microsoft Office Suite, Windows, MacOS and Linux Operating Systems
• Attention to detail and accuracy
• Ability to problem solve and think critically
• Ability to work independently and as part of a team
• Strong interpersonal skills and excellent organizational awareness
• Excellent communication and customer service skills
• This position requires a high level of organization and attention to detail.
• Must be able to lift 25 lbs

• Note: The \xe2\x80\x9cCore Duties\xe2\x80\x9d is a summary of the duties that are essential to this role and is not an exhaustive list. Firmex reserves the right to add or amend duties as necessary.

At Firmex, we\xe2\x80\x99re successful because we care about our clients, and our team members share our core values of humour, success, respect and collaboration. We know that success is derived from motivated people who take pride in building a business that makes a difference.


Firmex welcomes and encourages applications from people with disabilities and can make accommodations on request for candidates throughout all aspects of the hiring process.


Firmex is also an equal-opportunity employer strongly committed to diversity and inclusion. If this looks like a great opportunity for you, please apply!