Job Description

WHAT IS THE OPPORTUNITY?
The SRO Operations environment consists of Host Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC). We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence.
WHAT WILL YOU DO?
Provides 24/7/365 technical support for RBC's Global HPE NonStop environments. Focus is on Continuous improvement to the business by providing excellent Client Service

• Fault and Incident Management
• Problem Escalation
• Change Management
• Batch Run/Monitoring
• Recommending Process Improvements
• Automation: Message Suppression: Toil Reduction
• Automate manual tasks.

WHAT DO YOU NEED TO SUCCEED?
Must have:

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• A strong understanding of technology and/or financial services industry.
• Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others.
• Strong ability to manage expectations with team, management, and clients, and deliver on them.
• Strong knowledge of Network, Distributed Systems and Console based technologies, Knowledge of HPE NonStop (Tandem) / IBM iSeries / NSK Technologies and Operating System, Unix / AIX / Linux
• Knowledge of Service Now Application, Knowledge of MoogSoft Application, Knowledge of ITIL Foundation, Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI)

Nice-to-have:

• Experience in a matrix environment, such as a large, publicly traded corporation
• Ability to facilitate between and influence key decision makers.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST
Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements
Additional Job Details
Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-09-22
Application Deadline: 2025-10-22
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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