Job Description

420283BR
Technology Solutions
Toronto, ON
October 17, 2023
Hours
37.5 Workplace Model
Hybrid Pay Details
We\xe2\x80\x99re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role. Department Overview
Infrastructure Operations is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support and monitoring of the Banks mainframe, distributed and network environments. The primary focus of the team is system surveillance and reacting to any/all anomalies that are presented through a variety of monitoring tools for the Bank\xe2\x80\x99s mission critical platforms ensuring that incidents and service requests are resolved/fulfilled in a timely manner. We are looking for self-motivated and focused individuals who enjoy a fast paced environment requiring attention to detail. The Operations Coordination Group is responsible for providing co-ordination of incidents and requests involving mission critical, client server-based applications (EasyWeb, WebBroker, Internet/Intranet sites, etc.), System-i (AS/400) and Network Infrastructure support (LAN, WAN). Job Details

• Incident and Change Management as well as coordination and dispatching of incidents to appropriate support personnel
• Areas of support include application, database architecture, hardware/operating systems, and network communications equipment
• The candidate is expected to act as the focal point for all exceptions, ensuring incidents are resolved promptly mitigating impact to TDBFG
• Monitor resources, prioritize activities to ensure application/technology availability
• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem investigation, determination, and recovery
• Deliver, maintain accurate documentation
• Follow standards, policies, and procedures, comply with disaster and business recovery plans
• Maintain a secure work environment, adhere to notification and escalation processes
• Recommend internal, departmental process improvements

Job Requirements
Education/Accreditations:

• Technology Degree/Diploma or equivalent work experience
• CCNA, CCNP and ITIL certifications are a definite asset to this position

Other Qualifications/Skills/Experience:

• The successful candidate must be a strong team player
• Self-motivated and highly organized
• Demonstrated ability to multi-task in a fast paced and dynamic environment
• Excellent communication skills (verbal, written and listening) are essential in order to interact effectively with support groups, clients and vendors

Additional Information
Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Company Overview
Our Values
At TD we\xe2\x80\x99re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars \xe2\x80\x94 physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes \xe2\x80\xa6 because when colleagues feel their best, they\xe2\x80\x99re more likely to do their best. Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they\xe2\x80\x99ll always have access to the TD community and experience our culture of care. Who We Are
TD is one of the world\xe2\x80\x99s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\xe2\x80\x99ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\xe2\x80\x99re here to support you towards your goals. As an organization, we keep growing \xe2\x80\x93 and so will you. Inclusiveness
Our Commitment to Diversity, Equity, and Inclusion
At TD, we\xe2\x80\x99re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\xe2\x80\x99re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. How We\xe2\x80\x99re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\xe2\x80\x99s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\xe2\x80\x99s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Accommodation
Your accessibility is important to us. Please let us know if you\xe2\x80\x99d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!