Job Description

Mission for this Position:

About Us

At Baffinland, we work and live beyond the Arctic Circle, mining iron ore at our Mary River property. Located in the Qikiqtani Region on Baffin Island, Nunavut, it's one of the world's most captivating and seldom seen destinations and we are looking for people ready to share, build, and grow with our company.

We are a unique company with a strong management team. Our leadership team has amassed specialty experience on northern mining projects from community consultation and permitting, through to operation. Our workforce brings together the modern practice of safe, sustainable mining and the enduring value of a traditional culture, which is rapidly advancing. The result is a work and community experience you won't find anywhere else.


Main Accountabilities:
Provide technical support to end users across multiple sites via phone, email, messaging, and in-person Troubleshoot and resolve issues related to hardware, software, and network connectivity Document support requests, resolutions, and updates in the helpdesk ticketing system Assist with setup, configuration, and deployment of workstations, laptops, and peripheral devices Maintain accurate inventory records of IT equipment and assist with asset tracking Support onboarding/offboarding processes by preparing and decommissioning IT equipment Monitor and report potential security risks or breaches in accordance with company policies Follow safety protocols when handling and transporting moderately heavy equipment (e.g., servers, desktops) Coordinate shipping and receiving of IT equipment to remote users and sites via assorted carriers Collaborate with IT team members to identify and implement process improvements Ensure compliance with organizational standards for data protection and IT usage Perform other duties as assigned to support the IT department's operations

Main Qualifications:
Currently enrolled in a college or university program related to Information Technology, Computer Science, or a related field Strong analytical and problem-solving skills with attention to detail Excellent communication and interpersonal skills; customer service-oriented mindset Ability to work independently and as part of a team in a fast-paced environment Familiarity with Windows operating system, Microsoft Office Suite, and basic networking concepts Willingness to learn and take initiative; positive "can-do" attitude Ability to lift and move equipment up to 40 lbs safely * Previous experience in a helpdesk, technical support, or customer service role (preferred but not required)