Job Description

Job Category: Account/Relationship Management
:
ABOUT US
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand, you're more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.
Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for an IT Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.
YOUR DAY TO DAY
Manage all aspects of the Information Technology function. Ensure that the hotel computer systems, personal computers and network systems are operating properly.
DUTIES AND RESPONSIBILITIES

• Manage the day-to-day activities of the Information Technology function, plan and organize work.
• Alert General Manager of potentially serious issues.

• Cabling Systems
• Personal Computer and Software
• Electronic Key Systems
• Accounting Systems
• Other Systems
• Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware.
• Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.
• Continually keep informed of approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
• Maintain an up-to-date inventory of all computer hardware.
• Manage the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.
• Monitor the performance of the software and maintain a logbook of performance report e.g., through systems measurement facility/utility, error and integrity check reports, system malfunctions and solutions.
• Install and test corporate approved program changes to the hotel computer system(s).
• Investigate and report software problems to the vendor, or appropriate corporate department.
• Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.
• Designate selected individuals for each system to train so that these individuals can train other users.
• Establish documents, test, and communicate appropriate emergency procedures to follow when the hotel computer system(s) are inoperable.
• Ensure that all computer media saves and back-ups are completed, documented and stored per IHG specifications.
• Control the key/lock for computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the company security specification as described in the company security system.
• Control all user ID's, passwords, and security parameters.
• Maintain technical and user documentation, systems report, newsletter and announcement in an orderly and secure fashion.
• Complete & distribute activity reports, program trouble reports, and enhancement list.
• Develop and control the departmental budget.
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Interact with outside contacts:

• Guests - to ensure their total satisfaction
• Vendors - to arrange services
• Regulatory agencies - regarding safety and emergency matters
• Other contacts as needed (professional organizations, community groups)
• Perform other duties as assigned.
• May serve "manager on duty" as required.

ACCOUNTABILITY
This is the top IT job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, and extensive system's needs.
WHAT WE NEED FROM YOU
EDUCATION:
Bachelor's degree in Computer Science, Business Administration or relevant field of expertise.
EXPERIENCE:
Two (2) years of systems experience, or an equivalent combination of education and experience. Working knowledge of local area networks and Microsoft Windows. Must speak fluent English. Other languages preferred.
OTHER:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:
This job requires ability to perform the following:

• Use a keyboard to operate various property management systems, etc.
• Carrying, pushing, or lifting items weighing up to 50 pounds
• Frequent stooping and kneeling

WHAT WE OFFER
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.
InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.
Salary Range: $80,000-$95,000

Skills Required