Job Description

123Dentist is Canada's largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including HR, marketing, finance, as well as supply & equipment procurement.


By leveraging our unmatched management experience, marketing expertise, and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist!


Whether you're entering the job market or you're an experienced practitioner, we welcome your interest! Come join the 123Dentist team and be part of our success. To learn more about us, please visit here:

https://www.123dentist.com/

Job Overview

The IT Manager will lead the day-to-day operations of our IT function, overseeing a team of 10+ and scaling. This role covers both end-user support and core infrastructure, while managing the vendors who provide key services. The focus is on making IT services reliable, responsive, and efficient - ensuring employees have the tools they need and the business can depend on secure, well-run systems.


Reporting to the VP of IT, the IT Manager acts as the operational lead, taking ownership of service delivery, vendor performance, and team effectiveness. This is a hands-on leadership role that combines technical know-how with strong people management. The right candidate will bring a balance of process discipline, customer service mindset, and continuous improvement, helping IT mature and scale as the organization grows.

Key Responsibilities

Leadership & Team Management

Lead and manage IT support staff nationally - including system administrators and other technology personnel. Coordinate daily operations, prioritizing workload, and allocating resources effectively. Foster a collaborative, high-performance culture within the IT team. Manage vendor relationships and contracts, ensuring service delivery levels and value is consistently met. Partner with the VP of IT to execute the company's technology roadmap and strategic initiatives.

Infrastructure & Systems Oversight

Oversee the maintenance, administration, and optimization of servers, networks, and cloud infrastructure. Ensure uptime, reliability, and security of all IT systems and services. Coordinate system upgrades, patch management, and disaster recovery planning. Establish and maintain IT policies, procedures, and standards.

Security & Compliance

Support and enforce cybersecurity initiatives in alignment with organizational policies. Ensure compliance with relevant regulations (e.g., PIPEDA, GDPR, or industry-specific standards). Monitor security incidents and coordinate response efforts with leadership.

Budgeting & Vendor Management

Assist the VP of IT in preparing and managing the IT budget. Evaluate, negotiate, and manage relationships with technology vendors and service providers. Ensure optimal ROI on IT investments and resource utilization.

Strategic Planning & Continuous Improvement

Provide insights to the VP of IT on emerging technologies and industry trends. Lead projects to improve efficiency, scalability, and user experience. Develop metrics and reporting dashboards to track IT performance and SLAs.

Qualifications

Education:

Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree or certifications like ITIL, CISSP, or PMP considered an asset).

Experience:

5-8+ years in IT operations, with at least 2-3 years in a leadership role overseeing technical teams. Strong knowledge of IT infrastructure, networking, system administration, and cybersecurity best practices. Experience with IT service management frameworks (e.g., ITIL). Proven ability to manage budgets, vendors, and cross-functional projects. Excellent leadership, problem-solving, and communication skills.

Key Competencies

Strategic thinking with hands-on execution. Ability to inspire and motivate teams in a fast-paced environment. Strong analytical and decision-making skills. Exceptional communication and stakeholder management abilities.
123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.