Job Description

Job Summary

We are seeking a dependable

IT Maintenance Contractor

to provide on-call IT and virtual support for a nonprofit organization delivering community-based services. The role includes maintaining secure IT systems, supporting basic cybersecurity measures, and providing guidance to reduce risks related to the handling and storage of

confidential client and program data

, in alignment with

IRCC-funded program expectations and nonprofit best practices

.

Key Responsibilities

Provide

IT maintenance, troubleshooting, and technical support

for hardware and software systems Install, configure, and update operating systems and applications as required Provide

virtual support

for web-based platforms, online tools, and virtual program delivery Assist with video conferencing platforms, webinars, and online sessions Support the

download, installation, configuration, and maintenance

of: Anti-virus and malware protection software Anti-phishing and email security tools Firewall and basic network security protections Provide guidance on

potential vulnerabilities

in virtual systems related to: Storage, access, and sharing of

client and participant data

User permissions and password practices Use of cloud-based tools and remote access Support secure data practices, including backups and basic access controls Ensure IT practices follow

confidentiality, privacy, and risk-mitigation principles

commonly required for IRCC-funded and nonprofit programs Provide timely, as-needed technical assistance and clear documentation when required

Required Qualifications

Bachelor Degree

in Computer Science or Technology Thorough knowledge of Operating Systems and Web Technologies Experience in

IT support, maintenance, or systems administration

Working knowledge of computer hardware, operating systems, and common software Familiarity with

virtual platforms, cloud-based tools, and basic cybersecurity practices

Ability to identify risks and recommend

practical, low-cost security improvements

Strong communication skills, particularly when explaining technical issues to non-technical staff
Preferred Qualifications

Experience working with

nonprofit or publicly funded organizations

Familiarity with

data privacy, confidentiality, and client-information safeguards

Experience with Google Workspace, Microsoft 365, or similar platforms Knowledge of basic cybersecurity tools (anti-virus, anti-phishing, firewall solutions)

Contract Details

Annual contract of approximately

18 total hours

Compensation at

$35/hour

, invoiced based on services rendered Flexible scheduling based on organizational needs and program timelines
Please submit your

resume

outlining relevant experience to

info@ucca.ca

with the subject line: "IT Maintenance & Virtual Support Contract Application."

Job Type: Part-time

Pay: $650.00 per year

Expected hours: 0.5 per week

Work Location: Hybrid remote in Edmonton, AB (T6W)