Job Description

About TLC Solutions

TLC Solutions delivers, deploys and supports modern technology and IT services to businesses, schools, and government organizations.





We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and manage servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide IT management, remote support, and onsite desk-side support services to our clients.





In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to still serve this client today and, since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.





United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!

About the Opportunity

We are looking for a qualified team leader to manage our POD in

Langley

and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily. As a POD leader, you will be the contact point for all team members in the POD. Your communication skills should be excellent, and you should be able to act proactively to ensure smooth team operations and effective collaboration. The POD consists of service, projects, and client relations personnel, it will be your responsibility to maintain a bird's eye view of what is happening in your POD.




This position reports to the Director of Managed Services and the hours are Monday to Friday from 8 AM - 5 PM, having a 1-hour lunch break.

Responsibilities

+ Creating an inspiring team environment with an open communication culture
+ Setting and maintaining team goals as developed by Service Manager
+ Recruiting, developing and training Pod team members including performing performance evaluations
+ Discovering training needs and provide coaching
+ Completing one on one's with individual team members
+ Managing onsite requirements
+ Balancing workloads across your technical team
+ Working with client care to foster strong relationships between your team and TLC clients
+ Removing roadblocks and providing clarity to problem tickets
+ Holding your team accountable to the service standards and SOPs
+ Working with TLC leadership to help drive positive change
+ Gauging facility improvements/needs
+ Reporting fleet vehicle condition for the office
+ Directly offering technical assistance to the team
+ Providing hands-on technical support for complex tickets
+ Offering process assistance to team
+ Coverage for other Pod Leaders as required

QUALIFICATIONS AND EXPERIENCE

1-2 years experience as a team leader or supervisor Excellent communication and leadership 2-5 years technical experience Organizational and time-management Strong Decision-making ability Strong interpersonal skills for both internal and external facing situations


Candidates who are selected will be asked to supply the following:


Successful completion of a Criminal Background Check Clean driving record, driver's abstract and claims history letter

WHAT WE OFFER

RRSP matching (3%) program Social committee/events and a commitment to our People & Culture Strong benefits package for all employees working more than 20 hours per week, including critical illness, medical, dental, orthodontics, and more Career growth potential as we scale the business Professional development support including tuition reimbursement Channels to 'give back' to our local communities

CAREER OPPORTUNITIES

Loyalty is a core value for TLC Solutions. We are always excited to see our team members grow and we fill senior positions through promotion from within.

NEXT STEPS

At TLC, we offer competitive wages, amazing work flexibility, and a strong sense of camaraderie built from a team focused on supporting each other through teamwork. If you want to play a hands-on role in an action-oriented organization then we would love to connect with you.