This position supports and contributes to operational efficiency by planning, installing, maintaining, supporting and optimizing the IT network and communications infrastructure to ensure high levels of availability, system integrity, security, privacy and regulatory compliance.
Assess, monitor and optimize the infrastructure for high availability, capacity, performance and security. Install, configure and administer the network and communications hardware, software and systems. Carry out a wide variety of system maintenance, management and support activities. Contribute to the development of system documentation and standard operating procedures. Participate in other projects and activities as required.
Successful completion of a post-secondary diploma in a related technical field, such as Computer Systems Technology. Current Palo Alto Networks Certified Network Security Administrator certification (PCNSA). Current Cisco CCNA. An equivalent combination of education and work experience may be considered. Minimum five years' experience supporting a similar size enterprise IT environment. Experience managing and maintain complex TCP/IP networks with multiple routing protocols such as e/iBGP, EIGRP, OSFP and IP Multicast. Demonstrated excellence in documenting complex enterprise level systems, processes, and proactively sharing and communicating complex technical information. Hands-on skills and technical proficiency in routing and switching, network topologies, applicable software, problem determination, and troubleshooting techniques. Experience with network segregation, both logical and physical. Extensive hands-on working experience and knowledge of current operating systems (Windows and LINUX), Cisco (IOS, NX-OS and IOS-XE), current network applications, all network layers, routing, switching and related protocols (TCP/IP, SMTP, HTTP, SFTP, FTP, SSH, TELNET, DNS, DHCP, SNMP, IPv6 and RMON etc.). Current technical knowledge of: internet and network technologies such as: firewalls, routing, wireless, switching, VPNs and tunneling, VLANs, Quality of Service, traffic policing and shaping. Knowledge of configuring, administering and supporting the following solutions: Cisco Unified Communications including Call Manager, Contact Center, Unity, SIP, voice gateways and cube routers, Cisco Wireless Controllers and Cisco Secure Access Control System. Knowledge of monitoring for availability, capacity, performance and security. General knowledge of network provider, carrier and cloud services.
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