Job Description

Your Opportunity:

If you are an enthusiastic data networking professional with an interest in making a difference in an evolving Information Technology department, this is the role for you. Every day, you will make a meaningful contribution in someone\'s life by implementing a technology framework that will connect patients and health providers like never before. As a valued member of the Rural Network Services Team, you will deliver quality service in a fast-paced and high-energy environment. Alberta Health Services supports a complex multi-site, multi-vendor environment consisting primarily of Cisco network equipment. The successful candidate will have extensive expertise in several of the following Cisco technologies: wireless, routing, switching, and data centre technologies.

Description:

Plan, coordinate, and monitor team resources and activities. Provide leadership and oversight to the Network Team. Prioritize, assign, and monitor tasks, deadlines, and ensure response times are met. Leverage enterprise tools to monitor the network, maintain inventories and coordinate equipment refresh. Oversee network related incidents, problems, change and service requests. Develop and maintain schedules. Coordinate work, problem resolution, and network outages with stakeholders. Foster team compliance with policies, processes, and standards. Escalate issues when appropriate and provide regular team status reports. Design and implement solutions: Maintain active communication with clients to understand their IT needs. Respond to customer inquiries based on knowledge of AHS guidelines and policies. Communicate IT strategies and potential impact to customers on their business processes and goals. Work closely with other IT teams to design and implement provincial and local networking solutions. Troubleshooting and Technical Support: Provide subject matter expertise and leadership to cross-functional teams including external providers and vendors. Lead cross functional root cause analysis and problem resolution activities. Demonstrate in depth knowledge of networking and leverage advanced network tools. Mentor and train junior staff. Act as an escalation point and liaison for complex problems providing third level technical support. Other Responsibilities: Stay abreast of emerging networking technologies. Actively participate and contribute to Network Leadership meetings and activities. Identify and lead department initiatives to improve internal process effectiveness. Participate in setting and reaching departmental goals. Participate in the development of and promote AHS technology standards. Other duties as assigned.

• Classification: IT Infrastructure Services 4
• Union: Exempt
• Unit and Program: Rural Network Operations North
• Primary Location: Grande Prairie QE II Hsp/Mac
• Location Details: As Per Location
• Negotiable Location: Within North Zone
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 13-JUN-2023
• Date Available: 10-JUL-2023
• Hours per Shift: 7.75
• Length of Shift in weeks: 2 weeks
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $34.95
• Maximum Salary: $59.94
• Vehicle Requirement: Driver\'s License, Vehicle Provided

Required Qualifications:

Post-secondary Diploma or Degree in IT Networking. Cisco CCNA certification. Minimum 5 years of work-related experience in a large/complex enterprise IT environment. Alberta driver\'s license with the ability to travel within Alberta. Ability to work in a 24/ 7 on-call rotation. Demonstrate expert level knowledge of Networking, specifically Cisco routing, switching and wireless.
Additional Required Qualifications:

IT Service Management/ITIL knowledge or certification. Effective communication and organizational skills. Ability to provide leadership to junior staff. The ability to work in a high-pressure environment and adapt to change. Strong analytical skills for troubleshooting and problem investigations. Experience in Health Care.
Preferred Qualifications:

Working knowledge of Ekahau Wireless Survey tools, Infoblox IP management and Solarwinds Monitoring technologies is preferred.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services