Job Description

Description :
Position Title: IT Admin Infrastructure (Tier 2)
Department: IT
Location: Winnipeg, MB
About AGI
AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.
The Opportunity
IT Administrator, Infrastructure & Support will be responsible for managing and maintaining local end- to-end networks and IT interests, as well as interacting with global environment for various projects and initiatives. This position will be under the supervision of our Manager, IT Infrastructure, with a focus on service management and support.
Responsibilities:

• Provide general IT support and resolve end-use IT requests for all AGI users, both onsite and remote.
• Provide training on Microsoft productivity applications such as Microsoft Teams, OneDrive, SharePoint, OneNote,
• Work with the team to procure IT hardware and software
• Ensure operation of local IT infrastructure, including servers, switches, routers, and other hardware.
• Support facilities across Manitoba, and the larger AGI technology infrastructure.
• Provide Cloud platform support as required.
• Support an environment that includes all operating systems (Windows and Mac)
• End User account management.
• Assist in network upgrades, buildouts, and troubleshooting when needed
• Installation of Software and printers
• Contribute, prepare and maintain knowledge base articles.
• After hour, weekend support, and travel as needed.

Qualifications:

• Technical knowledge of - Internet Browsers and the various versions of each (Internet Explorer/Firefox/Safari/Chrome), Clearing cache and cookies, Pop-up Blockers, Security Software
• Technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PC's, Laptops, Tablets, Networking & Printers
• 3-5 years of work experience as a Level 2 desktop technician, jr. system administrator, or similar role.
• Experience with IT support ticketing systems (JIRA SM, ServiceNow, etc.)
• Experience with IT RMM tools
• Experience with operating systems such as: Windows, MAC
• Experience with Mobile support (Android and iPhone)
• Experience interpreting licensing terms and conditions
• Experience in Customer Support
• Proficiency with Microsoft Office and related Microsoft Productivity Tools.
• Industry certifications in IT, networking and/or security would be an asset.
• Understanding of PC, Server and Network hardware and technologies.
• Microsoft Office 365 productivity tools (Email, Excel, Word)
• Experience with ITSM systems (JIRA or ServiceNow, for example) an asset
• Experience with Microsoft SharePoint and Office 365.
• Experience with G-suite, Azure Cloud, PowerShell and/or AWS would be an asset.
• Linux/Mac experience would be an asset.
• Valid driver's license
• Ability to travel within North America

Why AGI?
We're leading the way in global food supply chain solutions and here's how:
We're the leading global expert in providing farmers, processors and commercial customers with the right equipment and customized engineering solutions to produce, protect and deliver the world's grain, fertilizer, seed, feed and food supplies. Dedicated to safety, innovation and customization, AGI offers one of the largest catalogs of equipment and full-service planning and engineering services for the storage, blending, mixing, conveying, conditioning, and processing of agricultural products worldwide. Supported by an extensive in-country sales and service team, AGI provides a global distribution network and state-of-the-art manufacturing facilities in Canada, the United States, Brazil, India, France, and Italy.
Our Culture
Safety and teamwork are the cornerstones of our global culture. In all aspects of our business, diverse and inclusive teams work together to deliver quality products, solutions, and services for our customers around the world.
Our Benefits
Our competitive salaries, benefits packages, and employee share purchase plan help you take care of your family. Professional development activities keep you learning and involved, offering many opportunities to grow and advance your career.
With AGI, you're choosing an employer dedicated to strengthening and securing the global food supply chain.
AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.

Skills Required