Job Description

Centennial Auto Group is excited to welcome a proactive and experienced IT Helpdesk Team Lead to enhance our IT support operations.
NOW HIRING: IT Helpdesk Team Lead
LOCATION: Centennial Auto Group, Summerside, Prince Edward Island.
HOURS: Full time, permanent. 40 hours per week, Monday - Friday, 8:00am - 5:00pm
WAGES: $60,000 to $65,000 per year + benefits. Negotiable based on experience.
THE PERFECT FIT:
Centennial Auto Group is looking for more than technical expertise; we want a leader who inspires, adapts, and drives positive change. If you have a blend of IT knowledge, leadership skills, and a passion for improvement, we encourage you to apply. We value diverse backgrounds and believe the right person can grow with us.
In this hands-on leadership role, you'll guide our dedicated IT Helpdesk team, lead process improvements, and manage projects that impact all our locations. As the primary escalation point for complex technical challenges, you'll mentor your team, communicate effectively across departments, and bring strategic thinking to our IT operations. If you're ready to leverage technology to boost business efficiency and make a meaningful impact, we'd love to hear from you.
APPLICABLE SKILLS/QUALIFICATIONS:

• 5+ years in IT support with leadership, senior helpdesk, or management experience.
• Strong knowledge of Google Workspace, VoIP technology, and helpdesk ticketing/RMM tools.
• Diploma or degree in IT (or equivalent experience); industry certifications are an asset. We strongly value equivalent practical experience and welcome all candidates who can demonstrate a high level of skill and a history of success.
• Scripting/automation skills (e.g., PowerShell) and solid network/server administration.
• Proven project management experience (infrastructure, site setups, upgrades).
• A solid foundation in network administration, endpoint security, and server management.
• Strong leadership, communication, and problem-solving abilities.
• Ability to manage multiple priorities in a dynamic, fast-paced, and multi-location environment.
• A valid Canadian driver's license and willingness to travel to various company locations in the Maritimes are required.

MAIN JOB TASKS & RESPONSIBILITIES:

• Leadership & Team Management:

• Lead, mentor, and support IT Helpdesk staff to ensure technical excellence and great customer service.
• Manage team projects, delegate tasks, and oversee ticket resolution.
• Act as the main point of technical escalation and provide expert guidance.
• Conduct performance reviews and identify training opportunities.
• Technical Operations & Maintenance:

• Oversee daily IT operations, including servers, networks (Meraki), and endpoint security (BitDefender).
• Manage VoIP systems, Google Workspace, and RMM tools for proactive maintenance.
• Ensure compliance with IT policies and safeguard company data.
• Utilize and optimize our Remote Monitoring and Management (RMM) software for automation, patching, and proactive maintenance.
• Maintain relationships with key partners (Bell, Telus, Eastlink).
• Project Management & Implementation:

• Plan and lead technology deployments for new business locations.
• Manage IT projects such as infrastructure upgrades, rollouts, and software implementations.
• Coordinate with vendors, maintenance, and internal teams to meet timelines and budgets.
• Process Improvement & Automation:

• Review helpdesk tickets and system performance to identify trends and recurring issues.
• Improve workflows and implement SOPs to boost efficiency.
• Develop automation for tasks like software deployment, onboarding, and reporting.

WHY WORK WITH CENTENNIAL:

• Customer-centered culture
• Supportive and team-oriented environment
• Professional training and development opportunities
• Competitive wages
• Company matching RRSP
• Group health/dental/insurance coverage
• Employee discounts
• Opportunities for career advancement

Exciting career opportunities await you at Centennial Auto Group, a rapidly expanding company with a 46-year track record of success. Join our team and be part of our growth story as we operate 6 new vehicle dealerships, 12 collision centers, and 2 powersports stores across Prince Edward island, New Brunswick, and Nova Scotia. At Centennial Auto Group, excellence is at the heart of everything we do, and we invite you to experience a fulfilling career with us.
We welcome applications from individuals who are legally eligible to work in Canada. Please note that only candidates with current authorization to work in Canada will be considered for this position.