Job Description

About Us

Redoe Mold, founded in 1969, is a world-class global supplier specializing in the design and manufacture of high-precision surface-critical injection molds. With over 50 years of excellence, we are recognized for our cutting-edge technology, lean manufacturing processes, and commitment to quality. Our expertise spans thermoplastic, thermoset, and multi-material molds, with a particular focus on surface-critical applications.

Position Summary

We are seeking a highly motivated IT Helpdesk & System Administrator to join our team in a dynamic manufacturing environment. This role is responsible for providing frontline IT support to both office and production team, while also managing and maintaining the company's IT infrastructure. The ideal candidate will combine strong technical expertise with excellent communication skills to ensure seamless technology operations that support business productivity and manufacturing uptime.

Key Responsibilities:

Helpdesk & User Support

Serve as the primary point of contact for IT-related issues across the production floor and office. Provide Tier 1 support for hardware, software, printers, barcode scanners, MES (Manufacturing Execution Systems), ERP, and plant-specific applications. Conduct IT onboarding for new employees, including workstation setup, account provisioning, system access, and badge credentialing. Log, track, and resolve support incidents through the IT ticketing system. Deliver user training on IT tools and promote adherence to IT policies and best practices.
System Administration

Manage and maintain Windows servers, Active Directory, Office 365, and industrial software applications. Administer end-user computing devices, including laptops, desktops, and panel PCs used on the plant floor. Support and maintain network infrastructure, including switches, Wi-Fi, firewalls, and VPNs, ensuring high availability in production environments. Assist with system upgrades, patch management, and deployment of new IT solutions across the facility. Oversee data backup and disaster recovery processes to safeguard business continuity. Maintain IT asset inventory, ensuring proper licensing and compliance.

Reporting Structure:

Reporting to the General Manager and IT Supervisor at the Corporate Office.

Required Qualifications:

Education & Experience

Associate or bachelor's degree in information technology, Computer Science, or a related field (or equivalent hands-on experience). 1-5 years of IT support and system administration experience, preferably in manufacturing or automotive environments.
Technical Skills

Proficiency in Windows OS, Office 365, and Active Directory administration. Experience supporting manufacturing IT systems such as MES, ERP, industrial PCs, and barcode scanners. Working knowledge of networking fundamentals (TCP / IP. DNS, DHCP, VLANs, VPNs). Experience with server administration, virtualization technologies (VMware / Hyper-V), and backup solutions. Understanding of IT security best practices in industrial / manufacturing settings.
Soft Skills

Strong customer service orientation with the ability to support employees from both office and factory environments. Effective communication and training skills to work with diverse user groups. Analytical mindset and problem-solving ability to respond to time-sensitive production demands. Capability to manage multiple priorities in a fast-paced manufacturing environment.
Preferred Qualifications

Industry-recognized certification such as CompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or Cisco (CCNA). Hands-on experience with MES, SAP, SQL, or other manufacturing-specific systems.

Working Environment:

Mainly office-based within a manufacturing facility Occasional visits to the shop floor for validation and project support Fast-paced, detail-oriented environment requiring proactive problem-solving and strong communication

Why Join Redoe Mold:

Innovation and Quality*: Work with industry-leading technologies and a team committed to delivering excellence.
Growth Opportunities*: Join a company that values your expertise and offers opportunities for advancement.
Collaborative Culture*: Be part of a team that thrives on teamwork, technical excellence, and customer-first principles.

Note: all items outlined above are subject to change based on the needs of the business.

Redoe Mold Company Ltd. Is committed to providing an inclusive, accessible, and welcoming environment for all individuals, including persons with disabilities. We are committed to ensuring that our recruitment process and workplace are accessible to everyone. If you require accommodations during the recruitment process or in the workplace due to a disability, please contact HR at hr@redoemold.com and we will work together to support your needs.

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Vision care
Work Location: In person