Job Description

IT Help Desk Tier 1 Tech

Location: Corporate Office North Bay, ON

Hybrid Work Schedule: Remote Option: Monday & Friday / In-Office: Tuesday, Wednesday, Thursday

Job Type: Full Time

Reports To: IT Supervisor

Posted: September 12, 2023

About Cementation Canada:

You feel passionate about what you do. You made the right decision choosing your career path. The question is, are you in the right place? Is your full potential being realized, are you continuing to develop expertise in your chosen field, and does your passion remain strong? At Cementation, we respect experience; we get excited about potential.

Cementation is an underground mine contracting and engineering company. We build mines. Structured to deliver design-build solutions for technically challenging projects, our people build world-class shaft sinking and mine development projects. Our work requires a team approach where respect is expected, and innovation is encouraged if safety is not compromised.

Being an employer of choice in the mining industry has always been a mainstay of our mission statement, and Cementation is proud to have been selected as one of Canada\'s Top 100 Employers for seven years. Open the door to new opportunities and grow with us. We offer a flexible work environment and support a sustainable life/work balance.

General Purpose of This Position:

Reporting to the IT Supervisor, the IT Help Desk Tier 1 Tech monitors and actions help desk tickets as they are entered at Corporate and Field Offices.

Essential Duties & Responsibilities:

Health & Safety

• Work in compliance with all Health and Safety rules and regulations for Cementation.
• Be aware of any health and safety hazards or infractions and report same to Health and Safety Department.
• Keep the IT cubicles and server room free from debris on the floor.

General Duties & Responsibilities:

• Effectively use Help Desk Ticket System to manage day to day requests.
• Troubleshoot employee computers.
• Format/Install/Configure new and old computers.
• Work with and set up VPN software.
• Troubleshoot printing issues.
• Grant or deny access and permissions to resources.
• Maintain and manage an inventory of computer and network equipment.
• Attend meetings as required.
• Create/edit/modify users & email.
• Other duties as assigned.
• Create/edit/modify users & email.
• Other duties as assigned.

Supervisory Responsibilities:

• Has no direct reports, however, is responsible for delegating and monitoring the work of students/interns working in the department and third-party suppliers.

Travel Requirements:

• This position has the requirement for occasional travel to our project sites and offices.
• Travel period may range from one day to several weeks.
• Travel may include Canadian and US assignments.

Education & Experience

• College diploma or equivalent.
• 1 year of experience.
• Microsoft Certifications would be considered an asset.

Skills, Knowledge, & Abilities:

• Able to work in a group environment.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Able to effectively prioritize workload to ensure deadlines are met.
• Able to troubleshoot in a fast paced, complex environment, including working with remote clients over phone and email.
• Familiar with remote desktop software.
• Proficient with HP, Canon, and Xerox printers in a network environment.
• Basic understanding of Firewalls and Routers.
• Working knowledge of Windows 10 installation and troubleshooting.
• Proficient in current on Office Products.
• Experience with SolidWorks/AutoCAD is be considered an asset.

Supporting a Diverse and Inclusive Workforce:

At Cementation Americas, we believe in diversity and inclusion. We recognize the benefits of a diverse and inclusive workforce, and we strive to provide a work environment that is respectful to all employees. One of our core values as a company is giving employees every opportunity to succeed - this starts with treating everyone with dignity and respect and valuing the unique contribution of every employee.

We encourage applications from people of diverse backgrounds and candidates for employment will be assessed in a non-discriminatory manner. In addition to career development training, all employees are provided with diversity and inclusion training. As a team, we will continue to grow and learn together.

We offer a competitive compensation package for our employees, including a generous group benefits plan, and we are committed to providing training and development for all employees.

Cementation Americas has successfully implemented a hybrid work schedule in all our Corporate Offices. All office staff have the option of remote work Mondays and Fridays, while working the balance of the week (Tues/Wed/Thurs) in the office.

Thank you for your interest in this career opportunity with Cementation. To be considered, you must be a Canadian citizen, or authorized in writing to work in Canada under federal immigration requirements, and currently reside in North Bay, ON, or willing to relocate.

How to Apply:

Start your application today by following this link . Alternatively, resumes can be emailed to , or faxed to 705-472-0078. When submitting your resume, please include relevant qualifications including, but not limited to, Ontario Common Core.

Thank-you for your interest in Cementation.

Cementation Canada

Canadian Institute of Mining, Metallurgy and Petroleum