Job Description

ABOUT LAIVLY
Powered by AI and machine learning, Laivly combines the power of attended automation with digital adoption so customer service agents can deliver superlative service to customers every time, at every touchpoint. Laivly layers AI and automation over any and all systems to streamline workflows, analyze customers on the fly, and guide agents to best possible outcomes. Laivly\xe2\x80\x99s tailored orchestration layer seamlessly ties the tech stack together without the use of back-end APIs. Integration is instant and simple without any heavy lifting from IT teams like traditional integration projects. The result is a faster, smarter and more efficient contact center where friendly humans can spend more time connecting with customers and less time wrestling with tech.
We are an ambitious company of curious technologists. We don\xe2\x80\x99t just code, we invent. We don\xe2\x80\x99t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world\xe2\x80\x99s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation.
About the Job The primary responsibilities for the IT Generalist position are the maintenance and repair of infrastructure and services used by our applications and staff.
The ideal candidate is someone who is looking to grow their technical skills and experience in a fast paced, exciting environment. Reporting to the IT/Development Operations Manager, you will be responsible for supporting our internal customers with quality and efficiency. You\xe2\x80\x99ll work autonomously to oversee the basic IT functions while supporting a group of experienced software industry professionals.
As an IT Generalist, You Will\xe2\x80\xa6

• Maintain cloud infrastructure and access
• Install and test workstations (break / fix), fix performance issues, diagnose / replace hardware and software related problems
• Facilitate user setup including reviews of user privileges
• Review logging / monitoring systems to ensure uptime / prevent incidents
• Draft and propose incident response playbooks
• Coordinate policy reviews and seek approvals
• Reconcile cloud configurations against documentation
• Run, review and recommend remediation of penetration / vulnerability scan results
• Maintain inventory controls over company assets
• Act as (on-call) alert / incident first responder
• Recommend and implement opportunities for automation
• Coordinate resources and schedules in order to achieve deliverables
• Provide generalized IT support as required

As an IT Generalist, You Have\xe2\x80\xa6

• A high school diploma or equivalent
• Post-secondary or completion of post-secondary schooling preferred
• Previous service desk or IT Generalist experience (or internship)
• The ability to troubleshoot workstation issues
• A general understanding of networking
• The ability to understand and prioritize internal customer support according to the needs of the business
• Experience operating in a cloud environment (an asset)
• Deep understanding of Operating Systems
• Experience with MDM; mobile device management (an asset)
• The desire and aptitude to learn a variety of software programs
• Strong analytical and problem solving skills
• The ability to multitask and manage your own work tasks - dealbreaker!
• Ability to work in a fast paced and time sensitive environment

Life at Laivly Laivly gives you the opportunity to collaborate and grow your career with a diverse and passionate team. Balance and wellness are important, and we make it easy to achieve with a flexible environment that works with you. A career at Laivly is about working with a fun-loving, dedicated team of creatives, risk takers and game changers. It\xe2\x80\x99s about sharing your talent and imagination to develop innovative tech that\xe2\x80\x99s revolutionizing the way top brands interact with the world. We\xe2\x80\x99ve got a shared mission - and a Laivly future. Join us today!
Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics. Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.