Job Description

In person Interview Availability:

Pay Rate

($20-$45)

Hourly pay varies per assigned job, and is based on required skill level per assignment.

Core requirements:

- Have a car/truck

- Provide own tools

- Have part time availability during week days

Job Overview

We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires strong communication skills and a customer-oriented approach to resolve issues efficiently while ensuring a positive user experience.

Duties:

On-site support:

Providing direct assistance to clients at their locations.

Installation and configuration:

Setting up and configuring hardware and software systems including low voltage cabling and terminating.

Troubleshooting and maintenance:

Diagnosing and resolving technical issues and maintaining systems.

Communication:

Collaborating with clients, engineers, and other stakeholders.

Documentation:

Maintaining records of incidents and solutions.

Collaboration:

Working with engineering support teams to resolve complex problems.

Training:

Providing users with training on technology use.

Testing and documentation:

Testing, documenting, and setting up network hardware.

Qualifications:

Technical expertise:

Strong knowledge of hardware, software, networking, and operating systems. At least 3 years of practical field experience.

Troubleshooting:

Ability to diagnose and resolve technical issues.

Communication:

Excellent verbal and written communication skills.

Problem-solving:

Strong analytical and problem-solving skills.

Customer service:

Providing excellent customer service and support.

Tools and Technologies:

Networking:

Routers, switches, firewalls, traffic counters, IP/CCTV cameras, Access Points, Digital Signage, Audio/Visual.

Operating systems:

Windows, Linux, macOS, and other operating systems.

Software:

Microsoft Office 365 apps, Putty, TeamViewer, Windows 10/11.

Hardware:

Computers, printers, servers, and other related hardware.

Relevant industry certifications and qualifications

: CompTIA Network+, CompTIA Security+, CompTIA Server+, CompTIA Linux+, Microsoft Certifications, Cisco Certifications.

Higher preference will be given to candidates

with a computer science degree or a technical diploma

An

Enhanced Reliability Security Clearance Certificate and a Mobile Elevated Work Platform certificate

will also support the application.

Additional:

Must be authorized to work in Canada

Must be willing to undergo a background check

Good English verbal and written communication skills required. Being able to speak French is also valued

Ability to communicate technical information to non-technical users

Detail-oriented with strong organizational skills.

Must have own transport, with insurance and driver's license.

Must have own equipment including basic hand tools, laptop, console cables, ladder, smartphone

Flexibility and a positive attitude.

Job Type: Part-time

Pay: $20.00-$45.00 per hour

Expected hours: 5 - 15 per week

Additional pay:

Overtime pay
Benefits:

Mileage reimbursement
Flexible language requirement:

French not required
Schedule:

Monday to Friday Weekends as needed
Experience:

printer repair: 1 year (preferred) Computer repair: 1 year (preferred) IP networking: 1 year (preferred) POS: 1 year (preferred) kiosk: 1 year (preferred) network equipment: 1 year (preferred) IT field engineer : 5 years (required) CCTV: 1 year (preferred) server repair: 1 year (preferred) rack & stack: 2 years (preferred) laptop repair: 2 years (preferred) Audio/Visual: 1 year (preferred)
Language:

English (required)
Location:

Kelowna, BC (preferred)
Work Location: On the road

Application deadline: 2025-08-07
Expected start date: 2025-08-08