Job Description

Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long-term investments. Our unique approach has led to rapid growth across North America now representing one of Canada's largest alternative asset managers. Since 2006, we have acquired over $7.5 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self-storage, commercial, as well as agricultural land.



The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands-on approach to asset management, our skilled and innovative team operates closely alongside our investors. We're disciplined, we focus on value, and we're informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.

WHAT WILL YOU DO?

Provide IT field operations support for self-storage-specific and residential smart building technologies including security cameras (Rhombus/Ring), network video recorders (NVR), firewalls, switches, and gate/access management systems (OTA/PTI , Davinci, SiteLink). Manage site ISP (internet) installations and support telecom related issues with vendors in Canada (Rogers, Bell) and US (26+ providers such as Optimum, Verizon, Comcast, Starlink). Partner with internal IT and business teams to resolve day-to-day technical issues and support seamless customer and resident experiences. Drive continuous improvement of through research, automation and implementation of innovative tools and processes. Develop and maintain comprehensive support documentation and conduct user training to drive customer satisfaction. Travel to storage sites and residential facilities as needed to assist in set-ups, installations, and acquisition related activities. Guide technical discussions and initiatives regarding ongoing projects within the IT Field Ops team to align with business goals. Lead remote coordination with contractors and vendors, including defining, costing, and managing performance-based Scopes of Work (SOWs). Develop and improve site standards for cabling, labeling, and other field install best practices.

WHAT WILL YOU NEED?

Minimum of 8+ years in IT field operations, preferably within multi-site or customer-facing environments. Strong troubleshooting skills across a range of hardware and software, including desktops, laptops, tablets, printers, mobile devices, cheque scanners, telecom systems, networks, cameras, access points, and POS systems. Skilled in supporting Windows, macOS and iOS operating systems used by field teams. Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN configuration. Experience managing user accounts and access permissions using Active Directory. Proficient in remote access tools such as TeamViewer, Screen Connect, and Remote Desktop. Familiar with IT service management systems for logging, tracking, and reporting service requests and incidents. Excellent written and verbal communication skills with the ability to convey technical information to non-technical users effectively. Professional, empathetic, and customer-focused approach to troubleshooting and support. Proven ability to manage multiple priorities effectively in fast-paced, high-volume environments. Knowledgeable in cybersecurity best practices including password policies, phishing prevention, and data privacy is an asset. Committed to ongoing learning, development, and adapting to new technologies and best practices.

WHAT DO WE OFFER?

We live and breathe our core values. We go the extra mile. We're honest. We always have each other's back. We have tons of integrity. And we always own it and adapt - no matter the challenge. With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make. We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals. An employee centric culture with paid time off for employer supported volunteerism, maternity leave top-up, a generous awards and recognition program, discounted monthly rent in Avenue Living properties, and employee savings program through industry partnerships. We are committed to a strong, safe work environment.



What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be, and bring, their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@avenueliving.ca.

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