Job Description

About the Role

We're currently seeking a Dispatch Coordinator to manage the daily scheduling and dispatching of our technicians. This role is central to our customer service and internal efficiency. The right person will be highly organized, calm under pressure, and an excellent communicator. A general understanding of technical terminology and IT services is required.

Key Responsibilities

Monitor incoming service tickets and assign them to appropriate technicians based on skillset, priority, and availability. Track technician workload and adjust assignments throughout the day to optimize efficiency. Communicate with clients to schedule service appointments and provide status updates. Coordinate closely with the technical team to understand ticket context and timing. Escalate urgent or complex issues to the appropriate internal resources as needed. Identify trends in ticket flow and make recommendations to improve workflow or reduce bottlenecks.

Required Skills & Qualifications

Strong organizational and time management skills. Excellent communication skills--both written and verbal. Ability to stay calm and prioritize effectively in a fast-paced environment. Comfortable working with ticketing systems or dispatching software (we'll provide training). Basic understanding of IT support concepts. A proactive, solution-focused mindset.
Job Type: Full-time

Pay: $24.00-$32.00 per hour

Benefits:

Dental care Extended health care Vision care
Experience:

computer technician: 1 year (required)
Language:

English (required)
Work Location: In person