Job Description

Job Posting

Halifax Regional Municipality is inviting applications for the permanent position of IT Corporate Services Analyst in Information Technology. Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality\'s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Reporting to the Contract Manager, the IT Corporate Services Analyst is responsible for monitoring consumption and expenditure associated with assigned vendor services. With a focus on obtaining value and optimization of vendor services, this position works closely with Information Technology (IT) vendors, with day-to day responsibility for the quality of these vendor services and ensuring all contractual commitments are achieved.

DUTIES AND RESPONSIBILITIES:

• Analysis of existing and future IT Services within HRM provided by external suppliers
• Participate in the development of IT Service Roadmaps, optimization, and service strategy planning
• Liaise with municipal staff and the service providers to address, in a timely and efficient manner, any matters currently outstanding or arising with regards to the externally provided IT services
• IT point of contact for maintaining the daily relationship with assigned vendors, confirming quality of the vendor services, contractual obligations are met, clarifying IT requirements, and setting clear vendor performance expectations
• Participate in quarterly business reviews for vendor performance (lead by Contract Manager)
• Monitor and analyze the vendor performance in order to assure compliance with service level agreements, contractual obligations, and continuous improvement of the service
• Identify and monitor performance standards, reporting requirements and penalties on the part of one or more vendors
• Establish communication with applicable HRM business units to communicate contract activities and gather requirements and identify optimal solutions
• Establish ongoing communication with applicable HRM business units pertaining to service issues and resolution
• Escalation of incident or problem reports to the vendor in a timely manner to ensure resolution in accordance with negotiated service level targets and contractual commitments
• Billing and analysis review to optimize consumption and expenditure by identifying areas of potential cost savings
• Process vendor invoicing and related billing activities to ensure contract pricing commitments are met
• Execute and process contract renewal and extensions for assigned vendors with the guidance and recommendation from the Contract Manager
• Update reporting and tracking tool with contract related attributes. and maintain official contract repository
• Purchase required software, hardware, and other equipment outside of contracts as required, following the proper procurement and P-card Policies
• Act as subject matter expert on assigned contract related services/products
• Work with business units, Finance, Procurement, and the supplier to ensure that billing discrepancies are resolved and corrected in a timely manner
• Communicate consumption of applicable services to HRM business units and providing notification of irregularities and issues
• Review business unit requests for new/changed products and services to ensure completeness of orders, required approvals obtained, adherence to procurement guidelines and correct billing information
• Maintain various records, logs, files related to requests for service and service changes
• Assist in the development, documentation and implementation of policies, processes and procedures regarding IT services provided by external suppliers
• Develop and promote appropriate training procedures regarding proper acquisition of services from supplier where appropriate
• Support the completion of financial/budgetary projections as required by municipal process for applicable vendors
• Maintain effective working relationship with IT staff, business unit staff and external suppliers
• Other work and special projects as assigned

QUALIFICATIONS
Education and Experience:

• Diploma or Degree in Business, Finance, Informatics, or related field; an equivalent combination of education and experience may be considered
• 3 or more years of experience in IT Service Delivery where external suppliers were leveraged
• 3 or more years of experience managing vendor relationships

Technical / Job Specific Knowledge and Abilities:

• Training and experience in IT Services, primarily in the area of telecommunications, computing, or related IT services
• Experience managing vendor relationships
• Experience escalating and resolving issues with vendors
• Experience with vendor performance management
• Excellent communications, analytical thinking, and problem-solving skills
• Adept at defining performance indicators
• Comprehensive understanding of identifying client needs
• Extensive knowledge of billing process, accounting, and financial aspects of vendor management
• Knowledge of SAP enabled procurement processes including but not limited to requisitions, purchase orders, standing offers and contracts
• Ability to research, identify and/or design and recommend cost effective selection and utilization of IT equipment, systems, and services
• Experience with the development, documentation and implementation of policies, processes and procedures regarding ICT services provided by external suppliers
• Excellent organizational skills
• Excellent prioritization and time management skills
• Ability to communicate to effectively maintain vendor and business unit relationships, create training materials, convey options and recommendations
• Applied Knowledge with Microsoft Office Suite.

Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

Please note - Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates selected for testing may be tested in a group setting, scheduled at the employer\'s discretion.

COMPETENCIES: Valuing Diversity, Communication, Conflict Management, Customer Service, Decision Making, Analytical Thinking, Organizational Awareness, Values & Ethics, Teamwork & Cooperation

WORK STATUS: Permanent, full time

HOURS OF WORK: Monday to Friday, 8:30am to 4:30pm; 35 hours per week

SALARY: $41.61; IS Level 4 as per the NSGEU Local 222 collective agreement

WORK LOCATION: Barrington Tower, Halifax

CLOSING DATE: Applications will be received up to 11:59pm on Tuesday, October 3, 2023.

This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.

Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.

(position # 72295893)

Halifax