Job Description

Job Overview: Reporting to the CTO, the main purpose of this position will be to maintain, administer, and handle day to day IT related activities to run mission critical systems. Primary Duties and Responsibilities:

• Provide Help/Service Desk support and coordinate with 3rd party providers.
• Perform desktop installations, configurations, and troubleshooting.
• Monitor, maintain, and troubleshoot network infrastructure, applications, and security.
• Document and communicate assigned work (helpdesk tickets) on a timely basis.
• Install, configure, and maintain desktop and laptop PCs, tablets, printers, computer peripheral, devices and telecommunication devices.
• Install, configure, and maintain software applications on user computers and maintain an inventory of installed software and hardware and manage licensing.
• Provide internal IT support (server security, software updates, hardware maintenance etc.)
• Develop Standard Operating Procedures and provide documentation for staff.
• Develop and document network standards, procedures, and specifications.
• Provide documentation as required.
• Ability to lift 50lbs for server installation and upgrades.
• Provide support to other IT team members and end-users.

This job description is not intended to be all-inclusive, and from time-to-time other related duties may be required of the role to meet the ongoing needs of the organization. Educational Requirements:

• Currently enrolled in a Co-op program and pursuing a degree in Computer Science or a related field

Specific Experience:

• Knowledge of Active Directory, GPO, DNS, DHCP and other Windows services
• Knowledge of Microsoft Windows Operating System Server and Workstation
• Knowledge of Microsoft Exchange hybrid, Microsoft 365 and Azure, Skype for Business, MS Office, Teams, Sharepoint and Box
• Very good understanding of TCP/IP networking and VOIP
• Knowledge in virtualization software such as VMware ESXi
• Managing and administering Active Directory (AD), group policy updates, AD site configuration and major version upgrades
• Managing end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and information security guidelines
• Managing Windows Server OS (2008 R2 to 2019), VMWare 7.x and above
• Microsoft Office 365 Administration
• Familiarity with Windows deployment toolkit and remote management technologies

Job Type: Internship / Co-op Schedule:

• Monday to Friday

Ability to commute/relocate:

• Stoney Creek, ON L8E 5M2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you currently enrolled in a Co-op program and pursuing a degree in computer science or a related field?

Work Location: In person