Job Description

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered

Reporting to the Manager, IT Service Desk, the incumbent promotes consistent, reliable and audience-specific communications and knowledge and is responsible for its collection, retention and dissemination. The incumbent works closely with the IT Leadership Team to ensure a strategic and inclusive approach to IT\xe2\x80\x99s outreach to the Sheridan community. The incumbent drives the promotion of IT and department-related initiatives; coordinates and executes Sheridan community communications and announcements on behalf of IT; oversight and ownership of the IT Knowledge Bases and overall Knowledge Management process; coordinates and delivers IT\xe2\x80\x99s digital content, signage and manages media and content production.

What You\xe2\x80\x99ll Be Doing

• Co-ordinating IT Community Communications
• Developing and implementing communication strategies, protocols, plans and documentation.
• Staying current with communications and strategies of other areas in Sheridan by developing and maintaining relationships and coordinating directly with all areas of IT and other Sheridan departments, such as Marketing and Communications, Office of the Registrar, Human Resources, Faculties, etc.
• Compiling, analyzing and interpreting communication requirements identified by all functional areas within IT and other areas of Sheridan.
• Designing and developing communication and awareness strategies using creativity and in collaboration with other Sheridan departments.
• Preparing knowledge for the consumption of the Sheridan Community by reviewing technical documentation produced by subject matter experts and composing it for publishing in a global Knowledge Base in a simple language that is understood by various audiences.
• Ensuring published technical and user knowledge is up-to-date and relevant by liaising with subject matter experts.
• Executing on the Knowledge Management strategy, ensuring that the process design is in alignment with the needs of Sheridan and its community.
• Using community feedback, best practices, and knowledge utilization data to identify and implement continual process improvements.
• Reporting on process activities, performance targets, and general knowledge utilization data to inform decision-making.
• Provide awareness, training, and support for Knowledge Management practices.
• Other duties as assigned, including participating on Sheridan committees as required.

About You You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals. You use your interpersonal skills to build working relationships and provide excellent customer service. You are an analytical thinker and have a knack for thinking critically about how processes flow and how to build systems. Your collaborative spirit is balanced with your ability to take initiative and act independently to advance initiatives. You enjoy balancing many different tasks, staying organized and planning and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly. The successful candidate will also meet the following qualifications:

• 3-year diploma/degree in English, Business, Media Communication, Public Relations, Journalism (professional writing or technical communications) or related field (Technology related field with relevant communications experience will be accepted)
• 5-years of demonstrated experience developing and implementing communication plans, and strategies, technical writing in both print and electronic media (or a relevant combination of education and related work experience). Experience working with IT related communications is preferred.
• Knowledge of web based development technologies (e.g. Hypertext Markup Language (HTML), Javascript, Cascading Style Sheets (CSS) and Hypertext Preprocessor (PHP)) is and asset. Experience working with ServiceNow is desired.
• Experience communicating with different audiences and levels of organization using tact and diplomacy. Ability to present content in a variety of ways for diverse audiences.
• Excellent communication skills and creative outlook.
• Demonstrated ability to work independently and manage multiple projects in a fast-paced, deadline-driven environment.
• Certification in ITIL Foundations is preferred

Who We Are very member of the Sheridan community is passionate about the transformational role we play in people\xe2\x80\x99s lives. Our strategic plan, Sheridan 2024: Galvanizing Education for a Complex World (https://sheridan2024.sheridancollege.ca/), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we\xe2\x80\x99re making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details Faculty/Department: Information Technology
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position | On-site at least 3 days/week
Reference #: J1023-1696
Employee Group: Support Staff
Payband: I
Hourly Range: $38.01 - $44.05
Hours/Week: 40
Hours: 8:30 am - 5:00 pm
Application Details: This is a temporary position that will continue for up to 12 months from the start date.
Application Deadline: November 9, 2023

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land. Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, M\xc3\xa9tis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+. Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources. You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.