Job Description

About WELL Health Diagnostic Centres

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to WELL Health Diagnostic Centre's 40 accredited locations for OHIP-covered cardiology, imaging, women's health, telehealth, and sleep diagnostic services.



We offer unique benefits to our staff including Employee assistance program (EAP), opportunity to travel to other WELL Health Diagnostic Centres locations and earn travel premium & mileage, we have also partnered with many schools & colleges to encourage continuing education programs. We offer Sign on bonus for specific locations and provide relocation benefits to assist candidates to help with relocation expenses.

Why join WELL Health Diagnostic Centres? Here are 5 great reasons!

Accredited Patient Care: We're Ontario's only independent diagnostic health facilities that are Accredited with Exemplary. This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities.*


Canada's Best Managed Companies: For 6 consecutive years, we've been selected among Canada's Best Managed Companies. This is Canada's leading business awards program, recognizing excellence in private, Canadian-owned companies.*


Great Place to Work: For 7 consecutive years, we've been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals.*


Consumer Choice Award: For 5 consecutive years, we've won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area. The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America's leading market research firms.*




Canada's Top Growing Companies: The Globe and Mail's Report on Business has selected WELL Health Diagnostic Centres in their ranking of Canada's Top Growing Companies. This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years.*

Key Responsibilities:

Application Support & Maintenance

Provide frontline support for clinical applications (e.g., EMR/EHR, RIS/PACS, Velox, Ocean, etc.). Integrating new Diagnostic equipment into existing data center environments. Applying operating system updates, patches, and configuration changes. Troubleshoot issues, escalate as required, and ensure timely resolution. Monitor system performance and proactively address potential problems.

Implementation & Optimization

Support deployment of new clinical systems, modules, and upgrades. Participate in testing, validation, and go-live support. Collaborate with clinical teams to customize applications to meet workflow needs. Supports projects and ongoing applications for information and imaging technologies within a specified region

Training & User Support

Develop and deliver training materials, user guides, and workshops for clinical staff. Provide ongoing support and refresher training to ensure optimal use of systems. Act as a subject matter expert for application functionality and workflow best practices.

Stakeholder Collaboration

Work closely with physicians, nurses, technicians, and administrative staff to understand clinical workflows and requirements. Partner with IT teams, vendors, and project managers to deliver solutions aligned with organizational goals. Facilitate communication between clinical and technical teams.

Compliance & Quality

Ensure clinical applications comply with privacy and security regulations (e.g., PHIPA, HIPAA). Maintain documentation for system configurations, policies, and training. Develops and implements policies and procedures, in cooperation with IT Develop training manuals, provide new employee training and on-going training to physicians, clinicians, RNs, techs Support quality improvement initiatives by analyzing application usage and identifying opportunities for efficiency.

Qualifications & Requirements:

Education & Certification:

Bachelor's degree in Health Informatics, Medical Technology, IT, or a related field (or equivalent experience). Experience with EMRs, RIS, PACS (e.g., Epic, Cerner, Accuro, Velox) is an asset.

Experience:

2-5 years of experience supporting or implementing clinical applications in a healthcare environment. Strong understanding of clinical workflows, EMR/EHR systems, and healthcare IT standards. Experience in user training, project participation, and system optimization.

Skills & Competencies:

Strong problem-solving and analytical skills. Excellent communication and interpersonal skills to interact with clinical and technical teams. Ability to manage multiple priorities and work independently or collaboratively. Knowledge of healthcare data privacy and security regulations.

Others

Provides after hours support over phone and computer dial-in Travels extensively within regional areas in Toronto and nearby

WELL Health Diagnostic Centres offers an excellent remuneration package including competitive wages, medical and dental benefits, training & development assistance, various corporate discounts, unique benefits, and referral bonuses.

Follow us on LinkedIn:

www.linkedin.com/company/welldiagnostics




WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process




WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources

How to Apply:

Interested applicants are requested to send their resume to careers@welldiagnostics.ca

.

####

Behaviors

RequiredDedicated: Devoted to a task or purpose with loyalty or integrity

PreferredEnthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Innovative: Consistently introduces new ideas and demonstrates original thinking Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
####

Motivations

PreferredGoal Completion: Inspired to perform well by the completion of tasks Self-Starter: Inspired to perform without outside help * Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals