Job Description

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details:
Position Title: IT Client Services Technician
Status: Temporary Part-Time Support
Hours: 24 hours per week
Faculty/Department: Information Technology Services / IT Client Services
Campus/Location: North Campus, Lakeshore Campus (Onsite)
Salary: EPEW PT Support Grid Band 9 (Start $35.91 - Max $41.62)
About the Information Technology Services at Humber:
At Humber Polytechnic, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors.
About the IT Client Services Technician Role:
Reporting to the Manager, Help and Support, the IT Client Services Technician supports the delivery of various technical services to Humber's students, employees, suppliers, and guests.
Key responsibilities include:

• Responding to technical inquiries.
• Resolving hardware and software issues.
• Advising and coaching clients on technology use.
• Maintaining and deploying equipment.
• Supporting classrooms, labs, and meeting spaces.
• Troubleshooting network and connectivity issues.
• Assisting with high-impact service requests.
• Supporting evolving technologies through testing and research.

Qualifications
About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
Education

• Diploma or Degree in Computer Science or Information Technology related studies or equivalent relevant experience.
• ITIL (Information Technology Infrastructure Library) Foundations certification from a recognized authority
• HDI Desktop Support Technician certification or relevant training and/or experience

Experience/Skills

• Minimum of three years of related work experience providing technical support in a busy high-volume environment to Clients with diverse backgrounds, preferably in an academic environment
• Solid working knowledge of Microsoft 365 applications
• Experience providing software and hardware technical support on MS Windows, Mac OS, iOS and Android devices
• Experience with BMC Remedy/Helix, Jira, Monday.com and MS Teams is a strong asset
• Fundamental understanding of the Information Technology industry and technology solutions including hardware, software, licensing, and services
• Proven superior customer service and communication skills
• Ability to provide clear verbal and written direction to various technical personnel and teams
• Must demonstrate problem solving, creative thinking and analytical skills
• Must be detail oriented, organized, and able to multitask
• Work well under pressure

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber's diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).

Skills Required