Permanent Full Time
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We are looking for a Business Systems Analyst as part of the Service Management Office (SMO) centre of excellence to help mature Service Management capabilities and achieve the organization's strategic priorities.
If you are passionate about supporting our business units by creating low friction and value driven processes and services, all while challenging the status quo, this is a great opportunity to grow and contribute to a world-class team!
The Business Systems Analyst will support the successful delivery of enhancements or new functionality for our customers by gathering, documenting, and managing business requirements in an accurate and clear manner on behalf of the ServiceNow development team. The BSA will ensure the proposed solution will provide the intended value by following the team's business analysis approach, will identify options for improving current processes and create new and innovative solutions that are fit-for-purpose.
What you will do:
The Business Systems Analyst will participate in the business analysis approach and requirements lifecycle management including current state analysis, eliciting functional and non-functional requirements, gap analysis, requirements documentation and/or modelling, and testing support for assigned initiatives and operational support work. The BSA will work within a team responsible for the overall execution and delivery of ServiceNow enhancements and new functionality. The BSA will:
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