Job Description

Job Title : IT Asset Manager
Location : Montreal (Office attendance from day 1- Hybrid Mode 3x per week)
Years of experience : 5 to 7years of experience

IT Asset Manager
We are seeking an ITAM Product business analyst who will be responsible for analyzing and documenting technical details and specifications of the ITAM product and capability suite within the *** technology environment. The responsibilities will include authoring, maintaining and sharing design, technical and product specific documentation to a variety of audiences to improve awareness, training and adoption of the ITAM products and capabilities. It is a critical position, requiring significant analysis of data, tools and collaborative engagement with a variety of process, business and technical stakeholders involved in ITAM practices and operations

Core responsibilities
\xc2\xbf Analyze and evaluate CMDB and discovery technologies across a broad spectrum of modern hardware and software IT assets
\xc2\xbf Establish and maintain the CMDB and discovery product roadmaps, including cross-product and cross-organizational dependencies.
\xc2\xbf Document technology strategy, ITSM ServiceNow cross-product strategy, and related roadmaps to ensure CMDB roadmap alignment across products.
\xc2\xbf Assist product owners with the translation product vision and strategy into epics, stories and acceptance criteria with the support of product business analysts
\xc2\xbf Work closely with the scrum Master(s) and development team(s), to help develop training and release documentation in development efforts in ITAM
\xc2\xbf Research product opportunities and industry best practices across the ITAM capability spectrum.
\xc2\xbf Track and report progress of product roadmaps, including business value realization measured outcomes, and product delivery risks, issues and mitigations
\xc2\xbf Continually document and maintain specifications of the product\'s technical and business architectures, implementation state, revision history, and interdependencies
\xc2\xbf Analyze business requirements through process analysis, solution design and architecture and workflow analysis.
\xc2\xbf Design and compile research and analysis of user experience, data quality, operational results and process compliance
\xc2\xbf Collaborate with ITAM Process Owner and Analysts to create design specifications based on identified business requirements; analyze business problems to design solutions.

Qualifications
\xc2\xbf Bachelor\'s degree required, preferably in (engineering, mathematics, computer science)
\xc2\xbf 5+ years experience in technical documentation including process flows, system context and architecture diagrams and product roadmaps.
\xc2\xbf 2+ years Experience with modern ITAM, CMDB solution implementations (ServiceNow preferred)
\xc2\xbf Capacity to collaborate with stakeholders in complex Business & IT environments.
\xc2\xbf Knowledge of and ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
\xc2\xbf Knowledge, insight, and understanding of ITAM technical concepts, tools, and processes (preferred)
\xc2\xbf Excellent data analysis skills, written/oral communication and collaboration skills
\xc2\xbf Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
\xc2\xbf COBIT, IT4IT, ITIL, Lean IT certifications (preferred)

LanceSoft