Job Description

At Durabuilt, our people are at the heart of our success. Guided by our core values - Innovative, Driver, Ownership, Caring, and Individual. We've become one of Western Canada's largest window and door manufacturers and a proud recipient of Canada's Best Managed Companies award. We're looking for a forward-thinking IT Applications Manager to lead our enterprise applications portfolio and support Durabuilt's digital transformation journey. This is your chance to shape the technology roadmap, mentor a talented team, deliver high-impact solutions across the organization, and gain exposure to global best practices through opportunities to attend major industry conferences such as Dreamforce in San Francisco.

What You'll Do

Leadership & Strategy

Lead and mentor a team of 11 IT professionals, including a tech lead, business analysts, system analysts/programmers, and support analysts. Foster a culture of accountability, collaboration, and innovation within the team. Define and execute an enterprise applications roadmap aligned with organizational priorities and growth strategies. Establish KPIs and implement best practices for development, support, and delivery.

Application Management

Oversee the support, development, and integration of mission-critical enterprise systems: ERP, Salesforce, HRIS, MES. Ensure SLA adherence for incident response and resolution at all priority levels. Conduct technical design and code reviews to maintain system integrity and scalability.

Process Optimization & Innovation

Drive standardization of SDLC processes, release management, and support workflows. Evaluate and enhance toolsets for backlog management, release planning, and support (e.g., Jira or alternatives). Good to have: Champion AI adoption and automation pilots across the enterprise to improve operational efficiency and user experience.

Stakeholder & Vendor Management

Collaborate with business leaders to understand evolving needs and align IT initiatives with strategic goals. Facilitate change management efforts to ensure smooth adoption of new systems and processes. Manage vendor relationships, contracts, and third-party integrations to support IT strategy. Suppoert key project excecution such as the implementation and preparation for a potential ERP upgrade.

Technical Environment

ERP:

Paradigm CenterPoint/MasterPoint (industry-specific ERP system)

CRM:

Salesforce (Sales Cloud, Service Cloud, Communities, custom apps)

Languages:

.NET (primary development platform); open to modern development stacks for new initiatives

Databases:

Microsoft SQL Server (primary), PostgreSQL (legacy)

Reporting Tools:

SSRS, Tableau

Cloud Infrastructure:

AWS (primary), with ongoing migration from limited on-prem servers

AI & Automation:

ChatGPT, Microsoft Copilot, and custom bots under development

Upcoming Projects:

Data warehousing and business intelligence initiatives are in planning stages

What You Bring

Bachelor's degree in Computer Science, Software Engineering, or related field. 7+ years in IT application delivery, including 3+ years in a leadership role. Proven success managing enterprise-scale applications and technical teams. Experience with SDLC methodologies (Agile, Waterfall) and setting up performance metrics. Hands-on programming experience in modern development stacks for technical oversight. Exposure to data warehousing and business intelligence concepts is an asset. Strategic thinking with a results-oriented, problem-solving approach

Why Join Us?

At Durabuilt, we're committed to building a diverse and inclusive environment where our people feel valued and supported every step of the way. Along with a competitive wage, we offer comprehensive health and dental coverage for you and your family to ensure your well-being. You'll also enjoy the convenience of free onsite parking and have access to professional development opportunities that empower you to grow and thrive in your career. This is more than a job, it's a chance to build a rewarding future with a company that invests in its people.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care
Application question(s):

How many years of experience do you have in IT application delivery? How many technical professionals have you directly led in previous roles, where you were also responsible for their performance evaluations, compensation reviews, and promotions? How many years of hands-on programming experience do you have, and which development stack(s) have you worked with? Which enterprise applications (e.g., ERP, CRM, MES) have you managed or worked closely with? Are you open to working full-time onsite in Edmonton, Alberta? Please elaborate. Describe your experience with Salesforce (e.g., Sales Cloud, Service Cloud, Communities, custom apps). Describe your experience leading application projects involving cloud infrastructure (e.g., AWS, Azure, GCP). What methodologies have you used in managing application development (e.g., Agile, Scrum)? Have you or your team been responsible for managing data warehousing and business intelligence/reporting platforms? If yes, please specify which ones and your level of involvement. What experience do you have setting up KPIs, SDLC processes, or IT support workflows? What is your current notice period? What prompted your interest in exploring new opportunities? What are your compensation expectations for this role?
Work Location: In person