Job Description

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IT Analyst - Systems & Security

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IT Analyst - Systems & Security

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Job Number: J0922-0497

Job Title: IT Analyst - Systems & Security

Job Type: Full-time

Job Category: Information Technology

Date Posted: September 13, 2022

Closing Date: October 4, 2022

Salary: $99,043.00 - $116,520.00/Year

The Kingston Police recruitment process reflects and demonstrates a commitment to our core values of Respect, Integrity, Professionalism, Partnership, Leadership and Excellence. We are committed to ensuring an equitable process with the goal of achieving a representative workforce of the diverse community we serve.
We are committed to supporting applicants with disabilities, including accommodating individual accessibility requirements.

Kingston Police is proud to serve the Kingston community of 123,363 residents. We have a dedicated workforce of 201 officers and 61 civilians and are one of the oldest municipal police services in Canada. Our members are guided by the mission and values of the Kingston Police. We are committed to achieving our vision of being among the most progressive, efficient and effective community-oriented police services by developing, supporting and engaging our members.

Position Overview

Reporting to the Director, Information Technology, the Information Technology (IT) Analyst is responsible for providing technical expertise and support to the organization on information systems, security, and applications/appliances, participating in the implementation of measures to maintain and enhance IT systems, security and recovery, assessing security risks and monitoring breaches to safeguard internal information systems and databases from unauthorized external and internal access. The IT Analyst is also responsible for the timely, efficient and highly effective technical support to the organization's internal clients by maintaining and supporting all new and existing communications and information systems technology and the administration of organization's systems.

Variable shifts/schedules of work as required, including evening and weekends.

Responsibilities

Security:

• Supports security related software and hardware such as firewalls and two-factor authentication
• Implements and documents policies, controls, procedures and practices to meet organizational security and contingency needs
• Coordinates and participates in projects related to IT security and provides practical problem solving skills in security design and implementation
• Evaluates, implements and configures new systems security tools and administers existing and new tools and user access privileges
• Assesses and analyzes internal and external threats and risks, performs audits and reviews for potential and actual security breaches and recommends or initiates appropriate actions in consultation with IT Director
• Participates in formulation and testing of contingency and business resumption plans and procedures
• Researches, evaluates and recommends practices, services and technologies and promotes awareness on IT security and contingency
• Assists in the development, administration and monitoring of network and computer security standards, such as firewalls and filters

System Management:

• Supports and maintains all IT wired and wireless communication systems, including but not limited to computer operating systems and applications, networking, telephone systems and mobile technology as well as computer peripherals, cabling TCP/IP and remote access methodologies (WINDOWS and LINUX operating systems, WANS/LANS, including switches, routers, bridges and repeaters)
• Assist with the implementation, update/upgrade and maintenance of new virtual and physical servers, applications, and appliances as requested by the Director and with the assistance of the IT Assistant
• Manages mobile device management, servers and storage, including WINDOWS, Sharepoint, Microsoft 365 and LINUX
• Ensured backup of network server shares on a daily basis
• Acts as back-up Radio System Manager
• Work directly with vendor support to address issues until successful resolution
• Travels to back-up sites and communication tower sites to assess and problem-solve communication issues as required

Troubleshooting/Customer Support

• Provides timely and efficient customer support to Kingston Police members when they experience difficulties with new or existing computer systems and applications
• Perform service on vehicle mounted laptops/tablets and radio systems as required
• In conjunction with IT Assistant and as required:

o provides support for printers, photocopiers and fax machines and maintain supplies
o performs service on vehicle-mounted computer and modems
o Resets passwords for all IT systems

• Sets-up, configures, tests and/or installs hardware and software on new and reallocated workstations or perform enhancements and patching to existing systems
• Performs preventative maintenance on hardware and/or software
• Completes regular checks on the status of operational and support hardware, taking appropriate action when necessary
• Administrates user access to network, voicemail, and computer applications by adding and/or changing system access as required
• Prepares e-token passwords and security card access for entry

Training:

• Provides information and training to users regarding new systems and applications
• Delivers personal computers and other IT equipment, sets up and instructs staff on its operation
• Stays current with trends and advancements in the IT field

Other:

• May periodically provide supervision to IT staff when IT Director is away
• Performs other duties as assigned

NOTE: Above duties represent a typical position and are not to be construed as all-inclusive. This position may be modified after regular evaluation periods.

Qualifications

Education:

• Minimum 3 year College diploma in Computer Engineering technology program or university degree in Computer Science/Computing
• Certification: ITIL foundation, CompTIA A+
• Vendor certifications such as Microsoft Certified Professional, Microsoft Certified Systems Engineer
• Certified, Information Systems Security Professionals (CISSP) an asset

Experience:

• Minimum 5 years of relevant experience in an Information Technology or related field
• Experience in wired and wireless communication systems (data, WiFi, VoIP and voice radio systems) and mobile device management (MDM) software
• Experience in a highly secure environment (such as law enforcement) is an asset
• Extensive experience managing servers and storage, including WINDOWS, Sharepoint, Microsoft 365 and LINUX)
• Network management experience and exposure to hyper-converged environments an asset

Other:

• Experience with security related software/hardware
• Experience with Microsoft 365 and other cloud/hosted services
• Experience with SIEM products, specifically Logrhythm
• Variable shifts/schedules of work as required, including evening and weekends
• On-call will be required through rotation schedule
• Valid "G" Driver's license
• Excellent customer service skills for internal and external contacts, including vendors and suppliers
• Demonstrated computer and technical skills (WINDOWS and LINUX operation systems, Internet and intranet technologies, WANS/LANS, including switches, routers, bridges and repeaters, etc.)
• Knowledge of network and user security solutions such as firewalls, filters and related items
• Experience working independently and setting priorities for efficient task completion
• Ability to multitask and focus attention within a busy environment subject to interruptions
• Ability to investigate and analyze problems to determine the impact, scope and root cause and provide assistance in their resolution
• Demonstrated and strong detail-orientation and accuracy
• Client service orientation and responsiveness
• Strong communication skills both verbal and written to assist others
• Expected to travel to various sites for problem-solving
• Participates in the IT on-call rotation schedule
• Periodically assumes supervisory responsibilities over others

Employment Equity

The Kingston Police hire on the basis of merit and are committed to reflecting the diversity of the Kingston community and Canada. We are committed to non-discriminatory, barrier-free and accessible employment practices in compliance with human rights legislation and the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please indicate this in your cover letter or contact Human Resources at 613-549-4660, ext 2287 or 2282. Although we appreciate all applications, only those selected for an interview will be contacted.