Job Description

Your Opportunity:
If you thrive in a fast-paced, dynamic environment and have excellent technical expertise in the areas of applications, programming, database functionality, network protocols and API integrations, this could be a fit for you! The Dispatch CAD System Support Specialist provides technical support for Emergency Medical Services Dispatch specific information technology applications - both vendor and in-house built solutions. Support is provided either directly to users of the systems or to support service delivery functions. Key responsibilities include: Collaboration with business groups to understand and document requirements. Provide technical options and recommendations that will support the identified business needs. Leads validation sessions to ensure build and system configuration meet business requirements. Uses specialized expertise to diagnose and resolve complex and inter-related issues related to EMS systems - as well as recommend improvements/changes to processes. Ensures appropriate prioritization of requests. Lead testing prior to "go live" and monitors metrics to evaluate application systems. Monitor systems to ensure stable operations and optimum performance and to ensure systems are proactively maintained. Ensure change management processes and procedures are adhered to. Participate in 24-hour on call rotation, as required.
Description:
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

Classification:

IT Analyst II

Union:

AUPE GSS

Unit and Program:

Community Care Services, Emergency Medical Services, Information Technology

Primary Location:

Quarry Crossing

Location Details:

Eligible to work hybrid (on/off site) within Alberta

Multi-Site:

Not Applicable

FTE:

1.00

Posting End Date:

03-JUL-2025

Employee Class:

Regular Full Time

Date Available:

13-JUL-2025

Hours per Shift:

7.75

Length of Shift in weeks:

2

Shifts per cycle:

10

Shift Pattern:

Days, Evenings, Nights, Weekends, On Call

Days Off:

Saturday/Sunday

Minimum Salary:

$38.54

Maximum Salary:

$52.03

Vehicle Requirement:

Driver's License, Vehicle Provided

Required Qualifications:

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

3+ Years experience with computer software and databases is required. Experience with ASP, .NET, C#, HTML programming with XML, PHP and Python. Experience with SQL programming and troubleshooting. Familiarity with Network Protocols and packet structure. Familiarity with rest APIs. Strong analytical skills.

Preferred Qualifications:

Experience in public safety. Experience in a healthcare environment. ITIL.