Job Description

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Are you passionate about unravelling complex operational protocols and redefining them into efficient solutions? Do you want to play a key role in optimizing pension administration systems to deliver exceptional service and compliance? Then keep reading!
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The IT Analyst - Business Systems Analysis leads the identification, evaluation, and documentation of technical solutions to meet customer requirements. Leads scoping, impact analysis, and requirements definition activities. Coordinates with design, development, and testing teams on in-flight changes. Performs defect root cause analysis and identification of corrective actions. Conducts analysis of business processes when responding to client requests and various operational areas.
This position primarily involves managing solutions of moderate complexity. As a Business Systems Analyst in Pension Administration, you will bridge the gap between business needs and technical solutions, ensuring systems are aligned with regulatory requirements and organizational goals.

• Guides the management of requirements by assessing Change Requests in terms of solution choices, estimating, and analyzing impacts for small to medium complexity operational procedures and solutions.
• Consults with partners and aligned technical and functional domains to complete documentation of business requirements.
• Participates in project planning, status, and review meetings.
• Supports development life cycle activities through coordination with design and development teams. Provides input to release manager to support deployment planning activities.
• Provides input into testing scenarios to ensure appropriate test coverage and traceability of test scenarios back to requirements. Reviews test plans and results to confirm proper coverage, validity, and expected results are achieved.
• Provides support for technical delivery of aligned projects to meet defined success criteria.
• Analyzes business processes and develops insights and recommended actions in support of issue resolution and continuous improvement.
• Participates in Root Cause analysis for defects and process issues including identification and assessment of options for corrective action/continuous improvement.

How this opportunity is different
Our highly collaborative team drives innovation through ideas and implementation of solutions that allow an enhanced digital member experience and more efficient internal processing. You will have the ability to work on exciting projects and help elevate the global pension administration system to a new level of excellence.
Skills and experience that will lead to success

• French / English bilingualism is required due to the frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.
• Experience in Pension Administration
• Strong analytical, follow-up, testing, and documentation skills.
• In-depth knowledge of requirements gathering process.
• Ability to map and test interface files.
• Query skills.
• Basic Knowledge of MS Office Suite (Access, Power Point, Excel, etc).
• Foundational knowledge of security and data confidentiality policies.
• Familiarity with software architectures and concepts.
• Sound grasp of systems development life cycles and systems development methodologies.
• Proficient knowledge in reengineering approaches, identifying and mapping business processes.
• Knowledge of project management tools and techniques.
• Demonstrates and models behaviours described in the Aon Leadership Model.

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter.
We will work with you to meet your needs and ensure a fair and equitable experience.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
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Skills Required